1 Rookie
•
23 Posts
0
124
Dell Precision FIPS fingerprint readers stopped working today
Today the FIPS fingerprint readers (palmrest integrated fingerprint readers) stopped working on Dell Precision 7770 and Precision 7760. When you try and enter a new fingerprint, windows 10 doesn't seem to recognize you've placed your finger on the fingerprint reader today on either dell. Was there some timeout or change that made these dell fingerprint readers suddenly stop working?
DELL-Nat M
Community Manager
Community Manager
•
2.8K Posts
0
October 22nd, 2024 12:31
Hi everyone,
Dell has released an article addressing the issue with the fingerprint reader not working after a recent Windows update.
Cause: The problem is due to an expired digital signature in the Broadcom ControlVault driver included in the recent Windows update, which affects the fingerprint reader functionality on certain Dell Latitude and Precision laptops.
Final Solution:
A new ControlVault driver has been released and is also available in the Microsoft Update catalog. To download the driver, please visit dell.com/support.
Group 43 IT
1 Rookie
1 Rookie
•
2 Posts
0
September 30th, 2024 22:08
Exact same issue with Windows 11. Started about the same time as your problem did. Windows believes everything is fine. The driver is present and shown as working. However, the reader does not respond at all. I disabled and re-enabled the fingerprint reader and when trying to add a new "print" when asked to press the reader there is no response.
I do work for a large IT company and others are reporting the same problem -starting around the same time- so seems like a software update (windows or BIOS). I did update my BIOS "around" the time it stopped working. Another reported that the problem started with a BIOS update. I tried reverting back to an older BIOS version but that didn't work. However, there are so many inter-dependencies that I don't know if the reversion was successful or not. (i.e old BIOS installed, windows drivers showing new version with warning, couldn't get them to sync)
Group 43 IT
1 Rookie
1 Rookie
•
2 Posts
0
September 30th, 2024 22:10
Note: Dell support provided one of the other persons a list of troubleshooting steps. Quite frankly they were all generic steps that resolve problems such as a missing or corrupt driver issues that would not solve an actual faulty software update. Anyway, I tried them all without success.
(edited)
Peter Mezei
1 Rookie
1 Rookie
•
3 Posts
0
October 1st, 2024 11:21
Hi all!
Same for me on 4 dell precision laptops.
I downloaded the latest Dell-ControlVault3-Driver-and-Firmware from dell support site and after a reboot solved my problem on all laptops.
Hope it's helping for you too!
I just wondering why it's happened almost the same time on separate laptops... It's a windows bug or something went wrong on the dell side?
Peter Mezei
1 Rookie
1 Rookie
•
3 Posts
0
October 1st, 2024 11:46
Hey guys, may i ask you which security software are you using on those laptops? Thanks!
UsedToBeLenovoMan
1 Rookie
1 Rookie
•
2 Posts
0
October 2nd, 2024 05:57
Hi, We have exactly the same issue on two Latitude 5440 laptops starting at the same time. Most likely one of the firmware updates installed by autopatch caused the issue:
DELL-Nat M
Community Manager
Community Manager
•
2.8K Posts
0
October 2nd, 2024 14:00
Hi everyone,
While our engineering team investigates the issue, we recommend trying the following workaround and share your feedback with us:
Important: Please note that the investigation is ongoing, and this is not the final solution. However, it may help mitigate the issue in the meantime.
Peter Mezei
1 Rookie
1 Rookie
•
3 Posts
0
October 3rd, 2024 09:43
@DELL-Nat M May i ask you to send us a follow up message if you find out what caused this (almost in the same time)? Thank you!
UsedToBeLenovoMan
1 Rookie
1 Rookie
•
2 Posts
0
October 3rd, 2024 11:48
Hi @DELL-Nat M, I tried this and the fingerprint reader worked once after reboot and I was able to add another fingerprint also. However, after reboot it stopped working again..
DELL-Nat M
Community Manager
Community Manager
•
2.8K Posts
1
October 3rd, 2024 13:42
@Peter Mezei Hi! Of course, as soon as I receive more information, I’ll be sure to share it on this topic.
DELL-Nat M
Community Manager
Community Manager
•
2.8K Posts
0
October 3rd, 2024 13:44
@UsedToBeLenovoMan Hi, I'm sorry to hear that. I’ve shared your message with the team and have inquired about it. I’ll revert back to you as soon as I receive a response.