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69 Posts

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May 4th, 2024 14:33

supportassist 3.14.2.45116 an unexpected error occurred. please try again

Hello, I have a dell precision 7670 and supportassist don't work anymore

The supportassist version is 3.14.2.45116

I have tried to uninstall and reinstal it but supportassist is stil not working

When I want to check if there is any drivers to update, I have always the error message "an unexpected error occurred. please try again"

Does anybody can help me to solve this problem ?

Thank's a lot

1 Rookie

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69 Posts

May 6th, 2024 11:17

@fireberd​ Hello, thank you. I have uninstal SA with "microsoft troubleshooter tool" and reinstall SA. Now, it's perfect and working well. I have well SA V4.

9 Legend

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33.3K Posts

May 4th, 2024 19:28

See THIS FAQ.  Note specific instructions for uninstall/reinstall SA.

I too had the problem on my Inspiron.  Uninstalling/reinstalling V3xx got SA working and also updated SA to V4.0.3.

 

1 Rookie

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69 Posts

May 5th, 2024 10:26

@fireberd Hello, thank you for your answer. I have just tried to uninstall and reinstall SA but unfortunately, I have still the problem and I have still SA V3 but not SA V4. Perhaps I haven't well uninstall SA ?

9 Legend

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33.3K Posts

May 5th, 2024 14:05

Follow the instructions, exactly, including restarts.  When I did it, V3.xx installed but the first time I ran SA it notified me a new version (4.0.3) was available.  

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