Microsoft Windows [Version 10.0.26200.8737] (c) Microsoft Corporation. All rights reserved.
C:\Users\UTTAM>getmac
Physical Address Transport Name =================== ========================================================== 06-40-1B-1E-80-AD \Device\Tcpip_{014B87D2-ABC3-46D3-A384-15F2ABD4D197} N/A Hardware not present N/A Hardware not present
Microsoft Windows [Version 10.0.26200.8737] (c) Microsoft Corporation. All rights reserved.
C:\Users\UTTAM>getmac
Physical Address Transport Name =================== ========================================================== 06-40-1B-1E-80-AD \Device\Tcpip_{014B87D2-ABC3-46D3-A384-15F2ABD4D197} N/A Hardware not present N/A Hardware not present
C:\Users\UTTAM>ping 127.0.0.1
Pinging 127.0.0.1 with 32 bytes of data: Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for 127.0.0.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Users\UTTAM>
Make: Dell Model: Precision 5540 OS: Windows 11 Pro 64-bit
OS Name Microsoft Windows 11 Pro Version 10.0.26200 Build 26200 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DESKTOP-QDP3KLL System Manufacturer Dell Inc. System Model Precision 5540 System Type x64-based PC System SKU 0906 Processor Intel(R) Core(TM) i9-9980HK CPU @ 2.40GHz, 2400 Mhz, 8 Core(s), 16 Logical Processor(s) BIOS Version/Date Dell Inc. 1.44.0, 07-06-2026 SMBIOS Version 3.2 Embedded Controller Version 255.255 BIOS Mode UEFI BaseBoard Manufacturer Dell Inc. BaseBoard Product 0V030K BaseBoard Version A00 Platform Role Mobile Secure Boot State On PCR7 Configuration Elevation Required to View Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.26100.1" User Name DESKTOP-QDP3KLL\UTTAM Time Zone India Standard Time Installed Physical Memory (RAM) 32.0 GB Total Physical Memory 31.7 GB Available Physical Memory 22.5 GB Total Virtual Memory 33.7 GB Available Virtual Memory 24.9 GB Page File Space 2.00 GB Page File C:\pagefile.sys Kernel DMA Protection On Virtualization-based security Not enabled App Control for Business policy Enforced App Control for Business user mode policy Off Automatic Device Encryption Support Elevation Required to View Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes
anne_droid
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2284 Posts
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Posted September 14th, 2026 09:11
Hi
Please can you confirm the Make Model and OS, along with any configuration details like touch screen, backlit keyboard, SFF or tower etc etc.
Then lookup and try these commands
getmac
ping 127.0.0.1
The getmac will list MAC addresses, and upto 3 is the norm (ethernet, bluetooth and WI-FI),
the ping to 127.0.0.1 will work if an adapter is present.
So if you can lots more info we can then try and help you on the exact nature of the problem.
Kind Regards
anne_droid