Dell 944 Printer/Scanner - Cannot Scan image using the All In One Centre

Question

Operating System: Windows XP Home Edition ver 2002 SP2

When I try to scan an image using the All-In-One-Centre (AIOC) I get the following error message

TITLE: Dell Photo AIO Printer 944 All-In-One-Center

Scan Was Not Successful

Try these Solutions:

- Make sure the All-In-One is powered on

- Disconnect and reconnect the USB cable

- Disconnect and reconnect the All-In-One’s power cable

- Restart your computer

To try and resolve this issue I have

I have downloaded the latest drivers/software for the printer from the dell website.

I have removed and re-installed the drivers and the AIOC software several time using the removal tool that comes with the Dell 944 software / driver package. This has not resolved it.

It appears to be the AIOC software that is faulty, as I can print using the printer and the scanner part of the printer allows me to scan through Windows XP aplications such as MsWord and through the scanners and cameras options in the Control Panel.

However, as I usually scan multipule pages into a PDF file I need the AIOC software to work; as it is the AIOC software that has the functionality do this. Microsoft Word and the XP scan options only allow me to scan one image at a time and they in turn only allow it to be save as a TIF or JPG or some other picture format.

Does anybody know how to get the AIOC software working?

PudgyOne · Answer

Disconnect your printer. Download and run this patch to completely remove the printer from your co mputer.

Restart your computer.

Download the XP Drivers.

Install the XP Drivers, you'll be prompted when to connect your printer.

Scanning

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

Scanning wirelessly, use the scan buttons on the printer.

If you don't have the OCR program on your computer, you can...

Insert the disk that came with your printer. If it starts, click cancel. Go to my computer, right click on the drive with the Dell Printer disk, left click explore. Look for the OCR Folder and click on install.

or

You can use,

FREE OCR software compatible with Vista

http://softi.co.uk/freeocr.htm

Remember to Open the Dell All-In-One Center, click on scanning and copying, click on update the list of applications to send scans to.

Click add, click browse and find Microsoft Word. Add it to the list of applications, rtf type file.

changblue · Answer

Tried all the steps that you gave me, but the AIOC is still not scanning and the error message that I put in my first message is still coming up when I try to scan.

Is there anything else that I can try to resolve this scanning issue?

Thanks for you help so far Rick.

Message Edited by changblue on 08-28-2008 10:41 PM

changblue · Answer

PudgeyOne

1/. I am using a USB connection from PC to Printer (Photo 944).

2/.I am trying to use the recommended "Dell All-In-One Center - Dell Photo AIO Printer 944" software.

3/.I live in Dublin in Ireland. Sorry I used the English spelling of Centre but that is how we spell it over here. I am sure Michael Dell would not approve.

Anyway, look forward to your reply - I am at my wits end to solve the Scanning problem. I can print, copy and use the "PictBridge from SD card for Photos" using the above software. But as soon as I try to Scan - no way on that AIO Software. But OK to Scan in using WORD or various Wizards. As Sherlock Holmes might say -"This is a 2 pipe problem Watson"....

Best Wishes

changblue

PudgyOne · Answer

How is the 944 connected to the computer? USB or wireless? If wireless, is it the 3300?

What program are you trying to use to scan to?

Can I ask what country you're in, since you spelled Center as Centre?

PudgyOne · Answer

Make sure you have all the Windows Updates, custom ones also, especially net framework. Mke sure to get the latest Java.

Disconnect your printer. Download and run this patch to completely remove the printer from your co mputer.

Restart your computer.

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager.)

Go to the USB Controllers and click the + sign.

Strting at the bottom, USB Root Hubs, and working your way to the top, USB Universal Controllers, un-install everything in that section.

Restart your computer. Windows will find everything. Please be patient, may take 3-5 minutes for the new hardware to find everything.

Download the XP Drivers.

Install the XP Drivers, you'll be prompted when to connect your printer(powered on). Hopefully your USB cable is 4ft or under. USB doesn't carry current very well.

If everything goes well, then you'll see the Dell All-In-One Center. Open it, if it didn't already, click on scanning and copying. Click on update the list of applications to send scans to.

Click add, browse and locate Word. Tell it the type of extension you want to use, .rtf for scanning documents so you can edit them. Also add any extension you want.

Let me know how you make out.

Bankcott · Answer

Hi - I have a similar problem and am not getting very far with it either.  I have a Dell Photo 944 which worked perfectly well on all features when I had my old system.  My laptop is Vista and although I have used the appropriate patch and re-loaded the appropriate Vista drivers, everything works barr the scanner.  If I go to My Computer and select the Dell All in One Centre, The scanner option is there but whatever I select I get the same message as you do - have tried checking cables, restarting computer......at a total loss now of what to do!

PudgyOne · Answer

Bankcott,   Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.   What virus program and firewall are you using?     Rick

Bankcott · Answer

Hi Rick - you asked me to run the system info:

Host Name: LINDA-PC

OS Name: Microsoft© Windows VistaT Home Premium

OS Version: 6.0.6001 Service Pack 1 Build 6001

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner: Linda

Registered Organization:

Original Install Date: 06/03/2009, 03:58:37

System Boot Time: 03/12/2011, 16:23:15

System Manufacturer: Dell Inc.

System Model: Inspiron 1545

System Type: X86-based PC

Processor(s): 1 Processor(s) Installed.

[01]: x64 Family 6 Model 23 Stepping 10 GenuineIntel ~2000 Mhz

BIOS Version: Dell Inc. A05, 25/02/2009

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume3

System Locale: en-gb;English (United Kingdom)

Input Locale: en-gb;English (United Kingdom)

Time Zone: (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London

Total Physical Memory: 2,010 MB

Available Physical Memory: 558 MB

Page File: Max Size: 4,261 MB

Page File: Available: 2,125 MB

Page File: In Use: 2,136 MB

Page File Location(s): C:\pagefile.sys

Domain: WORKGROUP

Logon Server: \\LINDA-PC

Hotfix(s): 286 Hotfix(s) Installed.

[01]: {A8686D24-1E89-43A1-973E-05A258D2B3F8}

[02]: {375F080F-88E9-4EA1-A177-C0F091546AC8}

[03]: {17114C59-E1F0-44A8-A01A-B0C3A4601270}

[04]: {1B05BD8D-0FD0-402E-859B-BEC0B87552C8}

[05]: {1B3307FB-B5AD-4877-AA3C-DB0DABF5902E}

[06]: {3D9B8CFF-15D3-40F2-8D62-4FD84642FCFC}

[07]: {69865CE4-4B76-4CA3-8F0F-6D6000EF107C}

[08]: {8FEFED4B-D04D-407B-BF5C-EB3B3FED2880}

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[11]: {CA93C194-87EF-4A2C-B2DE-99F3AF4CD36A}

[12]: {D57D126D-B706-4ACB-A096-A12ED7A26AA5}

[13]: {F6701F19-C0ED-4BCF-8451-D51419A2E0CB}

[14]: {F8A1B748-F92F-4D7A-8AE4-04E2A298FE2C}

[15]: {FD6BE019-4DB7-40D9-B377-F27BC2F8EA40}

[16]: {B018ACB3-30C6-45E1-A915-4D52630BB243}

[17]: {865CB546-829E-4C51-856A-1C042B264FE3}

[18]: 944036

[19]: 942567

[20]: KB2079403

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Network Card(s): 3 NIC(s) Installed.

[01]: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller

Connection Name: Local Area Connection

Status: Media disconnected

[02]: Dell Wireless 1397 WLAN Mini-Card

Connection Name: Wireless Network Connection

DHCP Enabled: Yes

DHCP Server: 192.168.1.254

IP address(es)

[01]: 192.168.1.72

[02]: fe80::e547:abd8:4965:dd3a

[03]: Bluetooth Device (Personal Area Network)

Connection Name: Bluetooth Network Connection

Status: Media disconnected

I am using Norton AntiVirus.

Thanks

Bankcott

PudgyOne · Answer

Bankcott,

First run Delete Print Jobs to remove any stuck print jobs from the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download the Vista 32-bit drivers. Install the drivers. You'll get a message, the printer is not connected. Connect the printer at this time(powered on)

Links to the patch/drivers can be found at...

Dell 944 All-In-One Printer owners thread (W7)

Also try reading Allow a printer past Norton

Do you haver the printer disk? If yes, then try...

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

Rick

OS Name:                   Microsoft© Windows VistaT Home Premium
OS Version:                6.0.6001 Service Pack 1 Build 6001
OS Manufacturer:           Microsoft Corporation
Original Install Date:     06/03/2009, 03:58:37
System Boot Time:          03/12/2011, 16:23:15
System Manufacturer:       Dell Inc.
System Model:              Inspiron 1545
System Type:               X86-based PC
Processor(s):              1 Processor(s) Installed.
                          [01]: x64 Family 6 Model 23 Stepping 10 GenuineIntel ~2000 Mhz
BIOS Version:              Dell Inc. A05, 25/02/2009
System Locale:             en-gb;English (United Kingdom)
Input Locale:              en-gb;English (United Kingdom)
Time Zone:                 (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London
Network Card(s):           3 NIC(s) Installed.
                          [01]: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
                                Connection Name: Local Area Connection
                                Status:          Media disconnected
                          [02]: Dell Wireless 1397 WLAN Mini-Card
                                Connection Name: Wireless Network Connection
                                DHCP Enabled:    Yes
                                DHCP Server:     192.168.1.254
                                IP address(es)
                                [01]: 192.168.1.72
                                [02]: fe80::e547:abd8:4965:dd3a
                          [03]: Bluetooth Device (Personal Area Network)
                                Connection Name: Bluetooth Network Connection
                                Status:          Media disconnected

PudgyOne · Answer

Bankcott,   I forgot, can you please click on the little green pencil in the above post and then remove the product id.   Thanks,     Rick

Bankcott · Answer

Thanks Rick - appreciate your help.

I worked through your list (didn't get the message re printer not been connected but apart from that everything else ran okay). Unfortunately just tried the scanner again and still the same message appearing though.

Thanks

Bankcott

RockSt☆r-Rick · Answer

Bankcott,   Start, all programs, AbbyyFiner Reader, Abbyy Finer Reader.   Is this programs installed?     Rick

Printers

Dell 944 Printer/Scanner - Cannot Scan image using the All In One Centre

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