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June 2nd, 2020 06:00

Can't install My Dell from Windows Store

Hi,

I purchased Dell 5590 last year. I recently did a reinstall of Windows removing everything. While I managed to install all Dell apps after reinstall, I am not able to install My Dell app from the Store, which helps in running diagnostics, etc.

Annotation 2020-06-02 190304.png

Appreciate any tips on this.

 

If that matters.

 

Community Manager

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54.5K Posts

November 24th, 2021 06:00

Microsoft Store app download fails after Operating System reinstall

The following solution is for advanced users. Before following these steps, set a Windows Restore Point. Reset or reinstall Windows 10 on your Dell computer

* Click left Windows Start
* Type cmd
* Command Prompt will appear, click "Run as administrator"
* You are now in the black Command Prompt section

* The StoreContentModifier in the second command below can be DELL_XPS or DELL_INSPIRON or DELL_ALIENWARE or DELL_VOSTRO. So you have to add your specific model in the command

* Type this line and when done [press Enter] =

C:\WINDOWS\system32>REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Store" /v OEMID /f /t REG_SZ /d DELL

* Type this line and when done [press Enter] =

C:\WINDOWS\system32>REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Store" /v StoreContentModifier /f /t REG_SZ /d "System_Name"

* Exit Command Prompt and restart the PC

4 Operator

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4K Posts

July 8th, 2022 00:00

RUN DELL WINDOWS 10 UPDATER/INSTALLER APP

-CHOOSE TO DOWNLOAD OVER CLOUD.

-BACKUP ANY IMPORTANT FILES ON USB.

-SELECT REMOVE **ALL SETTINGS, FILES,**

-SELECT ***INSTALL ORIGINAL SOFTWARE THAT CAME ON THE COMPUTER. (WINDOWS 10 CORE)***

 

-UPON RESTART, FOLLOW WINDOWS PROMPTS.

-OPEN MICROSOFT STORE, DOWNLOAD "MY DELL."

June 9th, 2020 06:00

Any help?

Moderator

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16.8K Posts

June 9th, 2020 06:00

dhimansumit4,

 

Update Windows by going to settings- Update and Security-Windows Update.

 

 

1 Message

June 9th, 2020 09:00

I have the same problem.

Got my Dell XPS 13 back from repair, with a newly installed windows 10 and no Dell apps.
Not sure what the windows update suggestion was supposed to do =/ ?

Moderator

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16.8K Posts

June 10th, 2020 08:00

dhimansumit4,

 

Checking to see if updating Windows resolved the issue. Let us know.

 

June 11th, 2020 08:00

dhimansumit4_0-1591889613598.png

 

Attached

Moderator

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16.8K Posts

June 11th, 2020 08:00

dhimansumit4,

 

Click here for My Dell installation information.

Moderator

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16.8K Posts

June 11th, 2020 08:00

Hey dhimansumit4,,

 

Are you signed into the store with your ms Account?

 

 

June 11th, 2020 08:00

Hi,

Thanks.

I am on the latest build 2004 Build 19041.329. Also issue existed in ver 1909.

 

June 16th, 2020 05:00

Hi,

 

Yes, My Store is working fine. I can install/update apps without a hitch. My Dell app is where the problem lies. Don't know why it says app not compatible.

Moderator

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25.3K Posts

June 16th, 2020 06:00

Hi dhimansumit4, you are on build 2004 that may have it's set of bugs that will be fixed overtime. Second, the developers will need to update the app for compatibility issues. Both of these will take time. If this is a necessary app, I would suggest uninstalling the 2004, if you are within 10 days of the upgrade and try installing the app. ^SP

June 17th, 2020 02:00

Not the answer I would like to hear, but you in all sense is correct. Thanks.

July 20th, 2020 04:00

It can be done.

Click here to open the link to My Dell in the MS store but open it in your browser https://www.microsoft.com/store/apps/9PN7T3JFPRZ6

Add the app to your cart and check out.

Go to the Microsoft Store and click "My Library"

Find the My Dell app and click the 3 dots next to Install. Click "Install on my devices"

Select the device you want to install it on. It should start installing right away.

 

 

October 20th, 2020 04:00

@DELL-Cares 

Got my Dell XPS 15 back from repair, with a newly installed windows 10 and no Dell apps. I'm trying to install "My Dell" app from MS store, but it showing "redeem a code".

not sure from where to find code.

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