5 Posts

June 9th, 2009 14:00

Hi - I can't help but you are not alone.  See this http://en.community.dell.com/forums/p/19278822/19499200.aspx#19499200.  There is a temporary fix, but it does not cure the problem.   Don't bother doing a system restore, it doesn't solve the problem.  This must be a Dell rather than Microsoft issue as I have the same configuration working fine on a new  HP Mini 2140.   The only solution seems to be to completely reinstall Vista from the DVD, which I am reluctant to do.  If any Dell techies look at the forums, some help would be appreciated.

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3.7K Posts

June 10th, 2009 02:00

I just bought a Dell Studio 1555 with Microsft Office Basic 2007.

Every time I start Word/outlook/Excel, windows installer runs and configurates something (components or something). It then takes 2 to 3 minutes to open a file or write an email. It does that everytime. I thought it would do that the first time I started Word/Outlook/excel, but no...

I have tried to reinstall office but it has not changed anything. Windows installer keeps running.

Can anyone help?

 

Thanks

 

Hi, Charamelotte, Have you tried looking HERE for an solution to your problem.

9 Posts

September 5th, 2009 10:00

Hi just found this on another website so copied, pasted, tried on my PC and is a godsend. No irritation each time I start up any part of the Office Suite. You need to show hidden folders as a pre-requiste to this:

Go to the folder that contains all the Start Menu program shortcuts: C:\ProgramData\Microsoft\Windows\Start Menu\Programs

Open the Microsoft Office folder and select all the Microsoft application shortcuts. Right click and delete. Leave this window open

Open the Microsoft Office folder on another window: C:\Program Files\Microsoft Office\Office12

Select the .EXE icons for all the Office applications and right click. Select "copy"

Go to the open window with the Microsoft Office Start Menu folder. Right click and select "Paste Shortcut". (I had to paste the shortcuts via the desktop)  If you desire, rename each shortcut. You are done!

5 Posts

September 7th, 2009 14:00

Afraid not.  It cures the symptom, but not the disease.  If you double click on an existing office file such .doc or .xls it will open the relevant Office programme and you will get the configuring issue.  The only cure is to completely reinstall Vista from the operating system discs formatting your hard drive in the process and not use Dell's image file stored on the hard disk..  Sorry. 

9 Posts

September 8th, 2009 14:00

Yes - agreed. And I can confirm that Dell looks through these postings.

 

Please can the Dell folk come up with a fix that does not involve wiping the hard drive? Thank you.

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