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920
October 30th, 2008 05:00
AAM Agent 5.2 do not start on Windows 2003
Hi,
i'm installing AAM 5.2 on Windows 2003 but the agent services never started.
There are 2 network connections : on for the heartbeat and the other as "public".
here is the only log i can find :
C:\Program Files\EMC AutoStart\u707\log\agent\seineb_fatal.out
Trace Buffer Dump: Thu Oct 30 11:46:12 2008
< 0x3ac0c0 trace_SetDest
< 0x3ac0c0 trace_ReadConfig
< 0x3ac0c0 adm_Init ret: 0
INFO: 0x3ac0c0 (10/30/08 11:46:11) ID00000141 I am a Primary Agent
< 0x3ac0c0 nm_getWinVer
i'm installing AAM 5.2 on Windows 2003 but the agent services never started.
There are 2 network connections : on for the heartbeat and the other as "public".
here is the only log i can find :
C:\Program Files\EMC AutoStart\u707\log\agent\seineb_fatal.out
Trace Buffer Dump: Thu Oct 30 11:46:12 2008
0x3ac0c0 trace_SetDest
< 0x3ac0c0 trace_SetDest
< 0x3ac0c0 trace_ReadConfig
< 0x3ac0c0 adm_Init ret: 0
INFO: 0x3ac0c0 (10/30/08 11:46:11) ID00000141 I am a Primary Agent
0x3ac0c0 nm_CacheNodeProps
0x3ac0c0 nm_getNTProps
0x3ac0c0 nm_getWinVer
0x3ac0c0 nm_getNTProps
0x3ac0c0 nm_getWinVer
< 0x3ac0c0 nm_getWinVer
0x3ac0c0 ipm_getNicInterfaces
0x3ac0c0 ipm_getNicInterfaces_api
EVENT: 0x3ac0c0 (10/30/08 11:46:11) ID00001186 NM: INTERFACE=00-13-72-4e-a6-83 IP=192.168.1.249 NETMASK=255.255.255.0 REALNAME=heartbeat
EVENT: 0x3ac0c0 (10/30/08 11:46:11) ID00001186 NM: INTERFACE=00-13-72-4e-a6-82 IP=134.157.67.27 NETMASK=255.255.255.0 REALNAME=Connexion au réseau local
< 0x3ac0c0 ipm_getNicInterfaces_api ret: 0
< 0x3ac0c0 ipm_getNicInterfaces ret: 0
< 0x3ac0c0 nm_getNTProps ret: 0
< 0x3ac0c0 nm_CacheNodeProps ret: 0
0x3ac0c0 ipm_getNicInterfaces_api
EVENT: 0x3ac0c0 (10/30/08 11:46:11) ID00001186 NM: INTERFACE=00-13-72-4e-a6-83 IP=192.168.1.249 NETMASK=255.255.255.0 REALNAME=heartbeat
EVENT: 0x3ac0c0 (10/30/08 11:46:11) ID00001186 NM: INTERFACE=00-13-72-4e-a6-82 IP=134.157.67.27 NETMASK=255.255.255.0 REALNAME=Connexion au réseau local
< 0x3ac0c0 ipm_getNicInterfaces_api ret: 0
< 0x3ac0c0 ipm_getNicInterfaces ret: 0
< 0x3ac0c0 nm_getNTProps ret: 0
< 0x3ac0c0 nm_CacheNodeProps ret: 0
0x3ac0c0 dbm_Init
EVENT: 0x3ac0c0 (10/30/08 11:46:11) ID00000823 About to open DB at 'C:\Program Files\EMC AutoStart\u707\u707_seineb\dbm_records51'
< 0x3ac0c0 dbm_raimaExceptionHandler
EVENT: 0x3ac0c0 (10/30/08 11:46:11) ID00000823 About to open DB at 'C:\Program Files\EMC AutoStart\u707\u707_seineb\dbm_records51'
0x3ac0c0 dbm_raimaExceptionHandler
< 0x3ac0c0 dbm_raimaExceptionHandler
0x3ac0c0 dbm_mapDbErr
< 0x3ac0c0 dbm_mapDbErr
FATAL: 0x3ac0c0 (10/30/08 11:46:11) ID00000952 Unknown Raima Database Error:-7
< 0x3ac0c0 dbm_Terminate ret: 0
< 0x3ac0c0 adm_dbTerminate ret: 0
< 0x3ac0c0 dbm_mapDbErr
FATAL: 0x3ac0c0 (10/30/08 11:46:11) ID00000952 Unknown Raima Database Error:-7
0x3ac0c0 adm_dbTerminate
0x3ac0c0 dbm_Terminate
0x3ac0c0 dbm_Terminate
< 0x3ac0c0 dbm_Terminate ret: 0
< 0x3ac0c0 adm_dbTerminate ret: 0
0x3ac0c0 trace_DumpRing
Can you help me please ?
Can you help me please ?
No Events found!


tribicic
157 Posts
1
October 30th, 2008 05:00
Do did try to reinstall? It is possible that something corrupted the db during the last install.
borismaire
8 Posts
0
October 30th, 2008 05:00
It was OK.
Then, the agent start to stop itself with no reason or perhaps because of the network between the 2 nodes (geo-cluster).
The network equipment has been changed this summer and i'm comming back to repare.
So i decided to uninstall ant re-install.
I've done this 3 or 4 times this morning and each time i've had this error : the service is stopping while trying to start.
Just before, i was trying with AAM 5.2 SP3 and the log was less "verbose".
Now i'm with the AAM 5.2 (no SP).
The last uninstall, i've checked the "erase all information" case and i've done 2 ou 3 reboots.
borismaire
8 Posts
0
October 30th, 2008 05:00
tribicic
157 Posts
0
October 30th, 2008 05:00
borismaire
8 Posts
0
October 30th, 2008 05:00
And this is why i do not understand why the db seems to be corrupted : it is a new and fresh db.
I've tried to place myself in fresh new installation condition.
but i will try without the anitvriusES : Mc Affy + Windows defender.
tribicic
157 Posts
0
October 30th, 2008 05:00
Do you have a backup of your cluster domain? It seems that the cluster db got corrupted, but if you uninstall the cluster completely and delete the installation directory from the disk, and then reinstall, you should be fine. However you will lose your configuration so make sure that you have a domain export to import later on. Although I would not try to use the export of the domain which is already showing signs of corruption. You do have a valid backup, right?
tribicic
157 Posts
0
October 30th, 2008 06:00
But I still don't know what may be causing it.
borismaire
8 Posts
0
October 30th, 2008 06:00
I have steel the same problem.
borismaire
8 Posts
0
October 30th, 2008 06:00
The network icons on the tray were OK.
But when I install AAM, it takes several minutes before the icons come up : they comme up when i get the message that a service did not start.
tribicic
157 Posts
0
October 30th, 2008 06:00
ecervant
63 Posts
1
October 30th, 2008 08:00
FTC_FT_DIR
FT_DBDIR
FT_DIR
FT_DOMAIN
FT_LNODE
borismaire
8 Posts
0
October 31st, 2008 01:00
But after that, I will re-install Windows.
borismaire
8 Posts
0
October 31st, 2008 03:00
The problem came from the environement variables.
The service is now OK.
Thank you for your help.