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gbiskup

3 Posts

4188

May 19th, 2010 04:00

can't discover new Clariion array from RM server on host

Hi,

first few facts:

RM server: win 2003 server SP2, RM v5.2.3.0

RM agent: aix 6.1, ERM Oracle Application Agent V5.2.3.0, EMC Solutions Enabler 7.1.1.0, NAVIAGENT 6.29.5.0, NAVICLI 6.29.5.0, EMCpower.base 5.3.1.0

Clariion: cx4, Flare 04.29.000.5.006, snap view

On aix I attached few luns to this aix host, created vg/lv/fs on this host, and have oracle instances on other disks on Symmetrix and other Clariion.

When I run refresh on hostname -> properties on RM server i get info about all oracle instances, one symmetrix, one clariion, but new clarrion is not there.

In log I have:

2010 05 19 13:06:10 (518) main.  INFO:Starting symmetrix array discovery. /*e*/
2010 05 19 13:06:40 (518) main. 100990 INFO:Number of Symmetrix Arrays Discovered: 1 /*e*/
2010 05 19 13:06:40 (518) main.  INFO:Progress in showArrays phase is 0 percent. /*e*/
2010 05 19 13:06:40 (518) main.  INFO:End of symmetrix array discovery. /*e*/
2010 05 19 13:06:40 (518) main.
        ERM Clariion Storage Services V5.2.3.0 built in view 'ctadm_marconisp3_load6' on branch 'marconisp3' on
Fr
        i Jan 29 12:20:55 EST 2010
2010 05 19 13:06:40 (518) main.  INFO:Starting clariion array discovery. /*e*/
2010 05 19 13:06:45 (518) main. 100990 INFO:Number of Clariion Arrays Discovered: 2 /*e*/
2010 05 19 13:06:45 (518) main.  INFO:Progress in showArrays phase is 0 percent. /*e*/
2010 05 19 13:07:23 (518) main.  INFO:showArrays: Success. /*e*/
2010 05 19 13:07:23 (518) main. 026150 ERROR:Function dcClarHandle failed. /*e*/
2010 05 19 13:07:23 (518) main.  INFO:End of clariion array discovery. /*e*/
2010 05 19 13:07:23 (518) main.

I try to run cfgchk.sh wih IP adresses, username and password and all was ok except:

Test name: NAVIAGENT_VERSION, because it searches naviagent in /usr/lpp/NAVICLI ( ?!).

naviagent is installed in /usr/lpp/NAVIAGENT. I put symbolic link in /usr/lpp/NAVICLI caled naviagent and pointing

on /usr/lpp/NAVIAGENT/naviagent, and then cfgchk.sh went ok, but I have same error on array descovery.

I noticed that there isnt any navicli command, just naciseccli. Is it possible that I have too new version of

navicli? In version 6.28 there are both versions?

I was unable to get info about new clariion with "symcfg discover -clariion", I had to add file with ipaddresses of SPs

in it.

But I still can add storage to this host on RM.

On Clariion I see host regulary ( not "Agent host not reachable" ).

Any clue?

gbiskup

3 Posts

May 20th, 2010 01:00

Hi,

update.

I removed symapi_db_emcrm_client.bin and do array discovery and now I see ma new storage.

But now when I create app set ( one fs from aix filesystem ), creating job there is this error message:

rm_error.JPG

In debug log there are bunch of errors:

2010 05 20 10:13:14 (569) main.
        Symapi function SymDiscover returned code 0 SYMAPI_C_SUCCESS The function call was successful /*2*/
2010 05 20 10:13:14 (569) main. UTIL_symmlib::openSymapi completed /*3*/
2010 05 20 10:13:14 (569) main. SymmDiscover completed /*1*/
2010 05 20 10:13:14 (569) main. getStorageDetails running on host hostname /*3*/
2010 05 20 10:13:14 (569) main. oso /zzz is on file system /zzz /*2*/
2010 05 20 10:13:14 (569) main. fs /zzz is not in cache, doing discovery /*2*/
2010 05 20 10:13:14 (569) main. In getFileInfo for /zzz /*2*/
2010 05 20 10:13:14 (569) main. UTIL_symmInterface::getFileInfo for /zzz /*2*/
2010 05 20 10:13:14 (569) main. filename '/zzz' /*2*/
2010 05 20 10:13:14 (569) main. making first call to SymDataFileIdentify /*2*/
2010 05 20 10:13:14 (569) main. pass1: calling SymDataObjectResolve with file: /zzz /*2*/
2010 05 20 10:13:14 (569) main. pass1: calling SymDataObjectResolve with type: File System /*2*/
2010 05 20 10:13:15 (569) main. getting character device for filesystem /*2*/
2010 05 20 10:13:15 (569) main. making third call to SymDataFileIdentify /*2*/
2010 05 20 10:13:16 (569) main. pass2: calling SymDataObjectResolve with type: AIX LVM Logical Volume /*2*/
2010 05 20 10:13:18 (569) main. 001015 ERROR:Array details look-up failed. Searched 5 nodes. /*e*/
2010 05 20 10:13:18 (569) main.
        001016 ERROR:Cannot find array information for .  Ensure that  (1) The array is properly configured,(2) ar
        ray discovery is complete, (3)host access has been granted to that array. /*e*/
2010 05 20 10:13:18 (569) main. dcClarHandle clariionid= /*2*/
2010 05 20 10:13:18 (569) main. updateHostDevice_storage first attempt failed, retrying. /*1*/
2010 05 20 10:13:18 (569) main. UTIL_symmInterface::getFileInfo for /arm /*2*/
2010 05 20 10:13:18 (569) main. filename '/zzz' /*2*/
2010 05 20 10:13:18 (569) main. making first call to SymDataFileIdentify /*2*/
2010 05 20 10:13:18 (569) main. pass1: calling SymDataObjectResolve with file: /zzz /*2*/
2010 05 20 10:13:18 (569) main. pass1: calling SymDataObjectResolve with type: File System /*2*/
2010 05 20 10:13:19 (569) main. getting character device for filesystem /*2*/
2010 05 20 10:13:19 (569) main. making third call to SymDataFileIdentify /*2*/
2010 05 20 10:13:20 (569) main. pass2: calling SymDataObjectResolve with type: AIX LVM Logical Volume /*2*/
2010 05 20 10:13:22 (569) main. 001015 ERROR:Array details look-up failed. Searched 5 nodes. /*e*/
2010 05 20 10:13:22 (569) main.
        001016 ERROR:Cannot find array information for .  Ensure that  (1) The array is properly configured,(2) ar
        ray discovery is complete, (3)host access has been granted to that array. /*e*/
2010 05 20 10:13:22 (569) main. dcClarHandle clariionid= /*2*/
2010 05 20 10:13:22 (569) main. 000033 ERROR:Function updateHostDevice_storage failed. /*e*/
2010 05 20 10:13:22 (569) main. getStorageDetails - not able to getFileInfo for "/zzz" /*1*/
2010 05 20 10:13:22 (569) main. 000176 WARNING:Device /zzz is not on Clariion storage. /*e*/
2010 05 20 10:13:22 (569) main.
        GetStorageDetails failed Storage Services has terminated with an error /*2*/
2010 05 20 10:13:22 (569) main.
        000600 ERROR:Storage device /zzz  could not be located on supported arrays.  Please check if there are pro
        blems communicating with the storage arrays. /*e*/
seems that there isnt proper communication from rm agent and navicli?
Any hint?

MohammedMansoor

21 Posts

June 2nd, 2010 12:00

Have you tried to re start the RM Server

Can you refer emc211925

Please attach the error from Job History and Summary Log at the time of failure

Regards

Adiukz

9 Posts

March 28th, 2017 23:00

Could you solve this matter? I have the same issue:

Storage Services could not find a suitable plug-in to process GetStorageDetails message. Make sure that all the source filesystems are mounted and are on supported storage arrays.

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