Replication Manager 5.2 only one Mount fails

Hi Manfred

Looks like a Windows error here in relation to L: volume.

Please check the windows system evt logs between the times of 10:58 - 11:08.

What version of Windows, Service Pack and VSS hotfix?


Thanks
James.

Hi James,

Thanks for your fast response!

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12289
Date: 2/19/2009
Time: 10:58:12 AM
User: N/A
Computer: D11770
Description:
Volume Shadow Copy Service error: Unexpected error SetupDiCallClassInstaller(DIF_PROPERTYCHANGE, DevInfo, DevInfoData) - \\?\scsi#disk&ven_emc&prod_power&#emcp&0001&0005&600601605fbb1400864c44026dfedd11#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}. hr = 0x80070057.

This error came about 25 times:
Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12289
Date: 2/19/2009
Time: 11:08:43 AM
User: N/A
Computer: D11770
Description:
Volume Shadow Copy Service error: Unexpected error CreateFile(Volume \\?\Volume{158a2916-fdd6-11dd-9f23-000e0ca0a978}). hr = 0x80070002.


Windows 2003 Ent. x64 SP2
Windows hotfixes:
KB943545
KB936008-v2

I have recently installed hotfix KB940349-v3-x64 due to the long mount times (I thought this could get better) but afterwards the mount error comes up (I think...) so I have uninstalled this hotfix. (bad idea? -> mount fails again)

BR
Manfred

Hi Manfred

Did you reboot after installing the VSS hotfix?

Is the VSS service running as local system and manual?

Re-install the VSS hotfix, reboto and try again...

Thanks
James

Hi James,

Yes, we rebooted the server.
VSS Service ("Volume Shadow Copy") runs as local system and startup type is manual.
ok, i'll try it.

Thx.

BR Manfred

Hy James,

Today we have the same issue.
One Mount failed:

Feb 19, 2009 7:45:30 PM d11770 002016 ERROR: ProcessPostImport failed. Verify that (1) STORPort driver, not SCSIPort, is installed on the mount host. See RM Support Matrix for correct version. (2) All the latest VSS and STORPort hot fixes are installed. (3) The correct version of PowerPath is installed on the mount host; see RM Support Matrix. If the failures are intermittent, then (1) Use the environmental variable EMC_ERM_LUNSNAP_WAIT to increase the time (in seconds) for the newly added devices to appear following a rescan on the system. (2) Use the RM Consoles Job Retry option to start an automatic retry if the job fails. If the problem persists, turn on the VSS tracing and send the output to the customer service.
Feb 19, 2009 7:45:30 PM d11770 026223 ERROR: An unexpected internal error occurred: SS_base: executeMount_implementation: failed to import shadow copy.
Feb 19, 2009 7:45:30 PM d11770 027300 INFORMATION: VSS Import failed. Now trying VDS mount.
Feb 19, 2009 7:48:51 PM d11770 000358 ERROR: Replication object snapshot SnapOfClone-0102 from source LUN 102 on CLARiiON CK200051100107 does not appear to be visible as a physical device on mount host d11770 after a bus rescan. Please consult the Product Guide for a list of possible causes and resolution steps.
Feb 19, 2009 7:48:51 PM d11770 000510: Failed to unmount mismounted replication devices. Attempting to disable the devices.
Feb 19, 2009 7:48:51 PM d11770 Making snap of clone replica SnapOfClone-0102 of clone LUN 0102 of source LUN CK200051100107:1 not visible on mount host d11770. Please be patient.
Feb 19, 2009 7:48:51 PM d11770 Any changes made to replica while replica is mounted will be discarded when replica is unmounted
Feb 19, 2009 7:49:11 PM d11770 Making snap of clone replica SnapOfClone-0003 of clone LUN 0003 of source LUN CK200051100107:401 not visible on mount host d11770. Please be patient.
Feb 19, 2009 7:49:11 PM d11770 Any changes made to replica while replica is mounted will be discarded when replica is unmounted
Feb 19, 2009 7:51:18 PM d11770 026084 ERROR: Storage Services operation ExecuteMount failed with an error as follows: Storage Services has terminated with an error.
Feb 19, 2009 7:51:18 PM d11770 Shared resources are now available for another mount restore or unmount operation.
Feb 19, 2009 7:51:18 PM d11770 026084 ERROR: Storage Services operation processExecute failed with an error as follows: Storage Services has terminated with an error.

do you have further ideas for me?

BR
Manfred

Hi Manfred

Looks like things are bad within VDS or device rescan on the windows host.

RM continues to receive errors from VDS when it requests a device install or removal.

I would suggest to do the following

1. Check to ensure the mount host intiators are all registered correctly to the clariion (in Navisphere, storage connectivity)
if its wrong, register the host
2. Make sure no LUNZ are present in device manager
3. Unmount all RM replicas
4. Make sure no replica LUNs still exist in the storage group for the mount host
5. Make sure that at least one dummy lun of at least 520MB is present to the mount host at all times.
6. run the following command in CMD - mountvol /r
7. reboot
8. check the vss writers via vssadmin list writers
9. check for VDS / VSS errors during the reboot


Try a single mount
10. Show the syslog errors here.

We might need to go the route of a support call.

James.