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Community Accepted Solution

M18x R2, trying to get an AWCC?

Can't get AWCC for my M18x R2?

Question

46

6

0

Community Accepted Solution

m18 R2, connect to a Samsung S90D SmartTV?

How can I connect my Alienware M18 R2 to a Samsung S90D Smart TV so I can use the TV as my only display? When I connect the HDMI cable, I can only use "duplicate" mode. The "extend" and "second display only" modes (the TV) either produce a black screen or interrupt the video output

Question

24

2

0

Official Solution

m15 R7, wizard interrupted before AWCC installed

the wizard was interrupted before alienware command center package manager could be completely installed problem how do i fix it?

Question

5.6K

24

0

Community Accepted Solution

m15 R5, RTX 3070, very low FPS in all games

My laptop is the Ryzen edition RTX 3070 with the 240Gz display and G_Sync. When I start up a game like COD Warzone or Cold War, the framerate for a minute or 2 is at around 80-100 FPS. But after that it dips severely to 30-40 FPS. It also does not matter if I hit the F1 key to ramp up the fans. The

Question

19.9K

26

Community Accepted Solution

Official Solution

Closed

m16 R1, overlocking feature is disable, grayed out and cannot turn on

How can I overlock my m16 R1? On my device the overlocking feature on BIOS is grayed out. specs : i9 13900HX / RTX 4080 This is the screenshot of my m16 R1 = ------------------ This is the screenshot of someone else who also uses m16 R1. He has overlocking feature enable =    

Question

3.1K

13

0

Community Accepted Solution

15 R4, ram upgrade 32 or 64?

hey guys! I have Dell Alienware 15 R4, i7-8750H 2.2GHz, GTX1060, 16 Gb. Now I gonna do upgrade for the ram. Please, can you suggest some models which are good quality and 100% compatible with my laptop and is it possible install 32gb or 64gb either? Thanks for your advices!

Question

2.8K

7

0

Community Accepted Solution

m18 R1, System Repair wiped out all my data

Hi all, I downloaded and tried to install Windows 24H2 on my Alienware M18 R1 and when I went to install it, it didn't work. At the same time, I was downloading the most current 23H2 software but had not installed it. After Windows 24H2 failed, I did a system repair 2x's and on the 2nd time

Question

20

4

0

Community Accepted Solution

Area-51m, touchpad not scrolling

I received my area051m yesterday. before doing all the updates my touchpad worked perfectly. After the updates the scrolling would not work in the start menu at all and only a little in browser windows and apps. I tried multiple things to fix this, nothing worked. I decided to roll back to before th

Question

2.9K

2

0

Official Solution

m16 R2, restart to get the sound to work again

I have to restart laptop to get the sound to work again. Besides changing power management/sleep settings and reinstalling sound drivers/reboot, is there anything else I should look at or try? Realtek onboard audio, Nvidia HD audio, Windows 11

Question

68

6

0

Community Accepted Solution

m15 R7, G.Skill, Corsair, 2x16GB upgrade not working

I got a G.Skill kit of 2x16gb RAM sticks and no matter what I try these things do not work. I tried two different kits from Corsair, contacted Corsair technicians, no luck. This is now my third kit so I am feeling pretty confident it is just the laptop at this point. It has been a month of fighting

Question

40

6

0

Community Accepted Solution

m17 R4, keyboard stops working, Unknown USB Device (Device Descriptor Request Failed)

I have an m17 R4 laptop, purchased a few months ago. About a week and a half ago a problem began, where the keyboard wasn't working at all. None of the keys worked. Rebooting didn't fix it, system restore didn't work, driver reinstall didn't work. An external keyboard connected to the laptop worked

Question

7.1K

39

Official Solution

x17 R2/x15 R2, BIOS 1.24.0 BIOS fail to install

Is this a known issue? Since I've received the email about this "critical" update, I've tried d/l from the dell support website, and today it's finally showed up in the support assist app. However, bitlocker on or off, this won't install. Always returns the driver version fail. Current BIOS is 1.23.

Question

199

6

Community Accepted Solution

m17 R3, WMI-Activity continuous error's every 2 seconds, Alien OSD app

In EventViewer, go to Application and Service Logs > Microsoft > Windows > WMI-ACTIVITY>Operational I noticed the activity in the WMI-ACTIVITY as being constant, and did trial and error until I discovered the culprit."Alienware on Screen Display" application. The logging is e

Question

1.4K

6

Community Accepted Solution

x17 R1, upgrade to 3080?

Hello everyone, I currently have a 3060 installed and would like to upgrade it to a 3080. Is that possible?

Question

37

3

0

Community Accepted Solution

Official Solution

m16 R2, Realtek sound card driver issue causes audio playback glitches

In early December 2024, I purchased an Alienware m16 R2 laptop, U7, RTX4060, and Windows 11 Home pre-installed. After a few days of use, I noticed strange audio issues with the following symptoms: 1. The audio can be played normally when the machine is turned on, but there is no sound when it is pla

Question

1.1K

21

Community Accepted Solution

upgrading ram, fails to boot in login screen

<What specific Alienware Laptop model is this? DELL-Admin>Hello team, I tried to upgrade the ram of the laptop today with an exact same ram so dimm module as the one that the laptop was shipped. I placed the ram into slot 2 and turned on the laptop. There is illumination and the caps lock is

Question

31

2

0

Community Accepted Solution

m17 R2 , freezes randomly for a few seconds

So i've had my Alienware m17 R2 since 03/2020, i've noticed my laptop will randomly freeze completely, won't be able to move the mouse or anything, this lasts anwyhere from 5 to 10 seconds and then it starts working again as normal. I can't figure out what the issue is.......some days it'll be fine

Question

8.7K

13

Community Accepted Solution

17 R1, installed Windows 10 today, Realtek PCIE Cardreader not recognize

I have a Dell Alienware 17 R1. (yes it is expired). I had Wins 7 but updated to Wins 10 and now my Realtek PCIE Cardreader won’t recognize my Micro SD card since then.  Yes I did update all drivers (used Support Assist to download) as well as many other suggestions but it won’t recognize the S

Question

20.8K

13

0

Community Accepted Solution

USA to Bulgaria, having my Alienware laptop repaired

Hello everyone,I am stuck on this for over five months now. This summer friend of mine bought for me Alienware m18 from Texas, USA. I took it in Bulgaria to use happily. However, after one month of use the laptop turned off just like that and refused to turn on again. I sent it to authorized Dell wa

Question

22

7

0

Community Accepted Solution

17 R3, random freeze with fan function

Periodically, (at least 2-3 times per hour) my laptop will freeze for 1-4 seconds while two different fans within the laptop spin up loudly and then stop. It has never done this before that I have noticed and I have only been using the laptop for school lately (shouldn't be a very high demand as mos

Question

6.6K

10

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