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Community Accepted Solution

Aurora R15, two Ethernet connections. Network aggregation or fall over

Hi, I have an Aurora R15 that I've got two Ethernet connections up at the same time. I have the onboard 2.5 GbE connected at 2.5Gbe and an additional 10GbE adapter that I installed myself.  Both are up and running and connected. My question is will the two connections aggregate by themselves

Question

14

2

0

Official Solution

AW2723DF, random black screen

Hello. My problem with the AW2723DF is that the picture randomly goes off and the screen turns black, then after 1 or 2 seconds, the picture comes back. I have three AW2723DF with this issue, and it happens with each one of them. Look at: https://youtu.be/wqQC7A56kRA https://www.youtube.com/sho

Question

3.9K

28

0

Community Accepted Solution

Closed

Alienware Pro Wireless Headset, weird noise

This problem only occurs in wireless mode (2.4Ghz, Bluetooth) When the sound playing in the headset goes into an “idle” mode (not very loud, maybe 10/100, and just a simple background humming), the headset make this sound into a crackling, staccato sound it's so terrible. I have used 920h, so I do n

Question

72

4

Community Accepted Solution

Aurora R15, intermittent clicking sound when in sleep mode

For a while now, my Aurora R15 will make a single click sound intermittently when in sleep mode (or what's supposed to be sleep mode). Then I can usually hear a fan speed up for a few seconds, then another click and it stops for a while, sometimes minutes, sometimes hours. I kind of think it's a po

Question

2.3K

35

Community Accepted Solution

Aurora R16, fail to connect wireless at boot

I have a lab with ten (10) Dell Alienware Aurora R16 desktops running Windows 11 Professional that have been configured to connect to our wireless network. They successfully connect to the network and I can browse the Internet at the time the wireless network is added, but when the desktop is reboot

Question

926

20

Community Accepted Solution

AW2725DF, unable to detect display signal, #2

I have the same monitor with the same problem. I was able to use my new pc and monitor completely fine before i unplugged it to move it. (After i turned it completely off) But now it just won't turn on. My pc boots up and i can even get into the bios but other than that the monitor just says "no DP

Question

18

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0

Community Accepted Solution

Aurora R15, can't update to BIOS 18.0.0

I had the updating problem with "version errors" when my R15 had 16.0.0. I tried so many methods to get around it (but stopped at forcing a BIOS Recovery). Then, one day I found that 16.1.0 automatically installed itself (I had tried and failed many times). Then, 17.0.0 installed without an issue.

Question

134

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0

Community Accepted Solution

Aurora R4, 6THX2 Nvidia 680 with Gigabyte cooler died. Looking for replacement

My old R4 is not showing anything on the screens after booting. I only get one beep. When it has been viewable I ran the epsa and the card passed but on subsequent boots nothing showing. I have had some Blue screen screen crashes lately and they all quote a Nvidia driver so believe the card is now d

Question

20

3

0

Official Solution

Aurora R16, AWCC.SCAgent causing WMI high cpu usage

Hello everyone, I have bought an Alienware pc for a month and I have been experiencing high WMI issues through AWCC.SCsubagent for a while, usually requiring to restart my pc every two days. Whilst writing this, my browser crashed and my system slowed down probably because of the high WMI usage.

Question

1.6K

35

Community Accepted Solution

Aurora R12, OEM liquid cooler MH0HN?

I want to buy an OEM Dell liquid cooler for my new Alienware Aurora R12. How long has Dell been back ordered? I know about the other options such as a Corsair h60. But since my system is new (Black Friday deal so couldn't add the liquid cooling when ordered) I want the Dell Alienware MH0HN so it do

Question

20.1K

28

0

Community Accepted Solution

AW3423DWF, hours used?

Is there a way to check how many hours has my monitor been on?

Question

1.7K

5

Community Accepted Solution

Aurora R16, WOL (Wake On LAN) setting?

Does Alienware Aurora R16 support WOL? When I checked the advanced-power options menu in BIOS for WOL settings,I could see AC recovery settings, Deep sleep settings, and Auto power on related settings, but I could not find any Wake On LAN related functions. In the network adapter settings in Device

Question

319

3

Community Accepted Solution

AW3225QF, eARC pass through?

EDIT Feb 1st 2024: I have set up a return for refund for this monitor, it will be picked up by a carrier next Friday. If eARC passthrough/bitstream gets fixed in a firmware update, I will consider repurchasing it in the future. Original Post: I recently received my AW3225QF. The main reasons I chos

Question

5.4K

37

Community Accepted Solution

"DS: What was your first Alienware?"

What was your first Alienware?

Question

700

6

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Official Solution

AW3225QF (and likely other Gen 3 QD-OLED models) - HDR Peak 1000 bad PQ tracking compared to DisplayHDR True Black

HelloI purchased the AW3225QF a while ago and while it has mostly been a joy to use, there is one issue with it which I would consider pretty significant. It is related to the brightness of the monitor inside the HDR Peak 1000 mode. One of the first things I did after getting it was experimenting wi

Question

7.7K

254

Official Solution

Aurora R16, my nightmare

I purchased a new Dell Alienware Aurora R16 In November of last year and have had constant troubles from the start that just keep getting worse. Applications constantly crashing, reboots for no reason and hundreds of hours with support running diagnostics, reinstalling the OS, 2 service requests, up

Question

5.9K

60

Official Solution

Aurora R16, loud fan and watercooling

Pretty straightforward issue. My free fan (not gpu fan) is running at about 50 decibels even on quiet mode... my pc has a stable internal temp of between 38-42c and I'm wondering if there's a way to turn the fan down, but I'm also uncertain if my liquid cooling is functioning. I don't want to turn t

Question

2K

11

0

Community Accepted Solution

Official Solution

Aurora R12, cannot update to BIOS 1.1.28

Hi, I'm not able to update the bios from 1.1.27 to the latest 1.1.28 on the Alienware Aurora R12. When I download the update file from the Dell website and try to click it open, nothing happens. If I try updating through the Alienware Update program, I get a failure message. Do you know the reason w

Question

75

5

0

Community Accepted Solution

Aurora R12, pump fan failure, #2

The pump fan for the CPU keeps failing. After cleaning the inside I was able to get it to pass but the error keeps occurring since then and the BIOS software keeps throttling my PC. I've also already replaced the thermal paste on the CPU.

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6.5K

31

0

Community Accepted Solution

Aurora R13, RTX 4090 FE upgrade

I had several people reach out and ask for a photo of the Aurora R13 with the 4090 FE installed. If you have any questions, feel free to reach out, I’d be happy to help!

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448

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