Search Results (153)
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Community Accepted Solution
For the same ECS cluster, there are multiple entries in SecureConnectGateway for a ECS cluster - one entry for each ECS node. Can we delete every entry in SCG and leave only 1 for each cluster, and not affect SCG functionality?
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Secure Connect Gateway
Official Solution
Hi All My Customer is using Cisco NDFC to manage his MDS switches and wondered if he can use SCG as SMTP server to configure the call Home on NDFC. If this is applicable/supported, what is ports requirement for NDFC server <=> SCG Server (outbound/inbound)?Many thanks Lanto
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Secure Connect Gateway
Community Accepted Solution
Official Solution
Hi, I have some questions regarding SCG. 1. Is it possible to get a trial Access Key and Pin to test SCG just to familiarize myself with the interface, etc.? 2. We are setting up SCG and will connect it to VxRail. We do not want Dell to have the ability to connect to the system automatically witho
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Secure Connect Gateway
Community Accepted Solution
Hi, I have a VxRail cluster and want to configure it for SCG, and there is a firewall between the SCG and the VxRail solution. I have looked at the document for port openings and have some questions. Communication from VxRail to SCG, is it the VxRail Manager IP they want or the iDRAC ? Is this the
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Secure Connect Gateway
Community Accepted Solution
Official Solution
Hi, We currently have 4 VxRail clusters and 5 stand-alone PowerEdge servers. VxRail is set up with direct connectivity to Dell, but we now want to transition to SCG. Regarding the stand-alone servers, we have Basic support on these now, but are looking into ProSupport, and our only requirement is t
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Secure Connect Gateway
Community Accepted Solution
Hello team, i am asking if SCG sends notifications email of the status of a specific product added in it, so that the user knows of any reported issues in a device (eg. Dell Unity)? if yes, and the user does not get these notifications, what are the steps to configure it in SCG? Or only a notificat
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Secure Connect Gateway
Community Accepted Solution
Official Solution
Hello everyone. I have a weird case, after update the SCG from 5.22 version to 5.26.00.20 the daily email report is not sending correctly, and i mean the body of the email is half. From the logs i see the error "INFO com.dell.sae.emails.util.smtp.SupportAssistMailSender- 174 - Error while processi
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Secure Connect Gateway
Community Accepted Solution
Official Solution
hello, can i add local users on Secure Connect Gateway 5.x ? i have the admin user can i add another one ? thks Rodrigo
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Secure Connect Gateway
Community Accepted Solution
Official Solution
is CyberArk supported for SCG gateway 5.x ? customer is looking to integrate.
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Secure Connect Gateway
Community Accepted Solution
Official Solution
Hello all, I have installed the SCG application and added a few PowerEdge iDRACs. Also I have installed ISM agents on the servers. The devices are shown as connected and their monitoring is enabled in SCG. So they seem to be fine. Now I need to ensure if the automatic case creation works as expecte
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Secure Connect Gateway
Community Accepted Solution
Cant ping, SSH connect, Infterface connect to SCG, what should I check then?
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Secure Connect Gateway
Community Accepted Solution
I'm having trouble with our SCG install (latest), I got an error email that automated parts replacement service was interrupted and I needed to sign in to TechDirect. When I click that button on the SCG management under "Preferred contact and shipping details", it opens a new window with "Connection
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Secure Connect Gateway
Community Accepted Solution
Official Solution
Hi Team, where can i have some information or description about container in a gateway please ? Regards, Didier
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Secure Connect Gateway
Community Accepted Solution
Hi, I tried to update the ssl-certificate, but it failed - after reboot the scg the web-gui was inaccessible. Like found in another post here I deleted /opt/dell/secureconnectgateway/config/sae.customer.keystore and deleted the content of the config/custconf directory. After rebooting the whole scg
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Secure Connect Gateway
Official Solution
Anyone lately seeing any issues when uploading logs from power scale via scg? ESRS failed - An error occurred during ESRS MFT upload: ESRS Managed File Transfer Upload failed. Error response code from gateway: 401, Unauthorized. Response dictionary was: {{'body': '<!DOCTYPE HTML PUBLIC "-//IETF/
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Secure Connect Gateway
Community Accepted Solution
We are trying to upgrade SCG from 5.20 to 5.22 and download is getting completed but upgrade keep getting failed. Need to check this and upgrade. Any help on this would be much appreciated. Thanks
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Secure Connect Gateway
Official Solution
Im trying to register DellSupport Assist on a Poweredge R530, the server has complete internet access but whenever I fill out the form on the webpage I receive the following error message.Any suggestions that to try?
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Secure Connect Gateway
Community Accepted Solution
Our SCGs are sending a lot of ssh requests against our defined devices. The requests are stopped in our firewall. Why? And how to change it?
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Secure Connect Gateway
Community Accepted Solution
Hi, I'm using SCG-PM-5.22.00.18-podman. The SCG was running fine with a CA signed certificate. Now the certificate has been renewed. I uploaded it via the web gui, the gui accepted certificate and key. But after after a restart of the application I'm not able to connect to the web gui on port 5700
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Secure Connect Gateway
Community Accepted Solution
Hi team, Needs some help on Passive FTP to connect storage devices. According to Secure Connect Gateway 5.x Virtual Edition Support Matrix, PowerScale needs Passive FTP (Passive Port Range 21 and 5400 through 5413) for connect SCG. The customer security team has some inquiries during the security
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Secure Connect Gateway