Support Assist will not run.

Question

Support assist will not run on my PC. I have the latest version 4.6.2  2025. Previous versions have run ok.

DELL-Nat M · Answer

If your system is still under warranty, please contact support by clicking on Get Help Now at the bottom right corner of the screen to receive individualized support.
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If you're experiencing issues with SupportAssist not working as expected, we recommend starting with a clean uninstall followed by a fresh install.

Go to Control Panel, then Add or Remove Programs, and then Uninstall.
Afterwards, restart your computer (do not skip this step, it is essential to resolve the issue)
Reinstall Support Assist from this link > https://www.dell.com/en-us/lp/dt/support-assist-for-pcs
Click Launch and test the new version.

If you encounter issues reinstalling SupportAssist, follow these steps:

Download the Microsoft Troubleshooter Tool, open the file, and click Next to run the tool.
Click Next, select Uninstalling, choose Dell SupportAssist from the list of programs, and click Next to uninstall.
If the uninstallation was successful, close the troubleshooter and restart the system (do not skip this step, it is essential to resolve the issue).

Ensure that the following five Windows services are removed from Windows Services when an uninstall is done and started when an upgrade or new install is performed.

If they were not removed, please refer to the video below for the complete step-by-step instructions:

lmacri · Answer

I have the latest version 4.6.2 Hi WjSturgis: See employee Dell-Nat M's announcement in MichaelInParis's Any way to reduce the size of the DTPDB.DB file? about the latest SupportAssist v4.6.3 that began rolling out on 24-Dec-2024. There is a link in Dell-Nat M's post to the support article Dell SupportAssist for PCs and Tablets Installation Issue that explains how to perform a clean reinstall of SupportAssist if you are having issues with your v4.6.x installation, and there is also a companion video at Dell SupportAssist Clean Reinstallation for that support article.  A clean reinstall of SupportAssist might help if you have remnants of older SupportAssist installations on your system that need to be removed so they don't interfere with installation of the latest v4.6.3. According to employee Dell-Brad L's 19-Dec-2024 post <here> in MichaelInParis's topic the SupportAssist v4.6.3 update is supposed to fix a bug that impacts system performance due to excessive RAM and CPU consumption, and a second update will be released at a later date to fix a bug that causes database files in the C:\ProgramData\Dell\DTP\DB folder to grow over time and consume excessive amounts of disk space (i.e., typically in the range of 20 - 80 GB). -----------Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5247 * Firefox v133.0.3 * Microsoft Defender v4.18.24090.11-1.1.24090.11 * Malwarebytes Premium v5.2.4.157-1.0.5116 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

dani6587 · Answer

I have the same promblem. The program doesnt start. What can I do?

lmacri · Answer

I have the same promblem. The program doesnt start. What can I do? Hi dani6587: What is your Dell computer model, Windows operating system [open a run dialog box (Windows key + R) and enter winver to find your version and OS build number] and antivirus? User greg_pap saw the same 'This is taking longer than expected. We recommend restarting your PC and trying again' error when launching SupportAssist v4.6.3 (see their 27-Dec-2024 image in ThomasAAT's Buggy support assist, new version 4.0).  Greg solved this error by performing a clean reinstall of SupportAssist to remove the last remnants of older SupportAssist installations that were interfering with SupportAssist v4.6.3.  Employee Dell-Nat M's 24-Dec-2024 announcement about the release of SupportAssist v4.6.3 in MichaelInParis's Any way to reduce the size of the DTPDB.DB file includes a link to clean reinstall instructions in the support article Dell SupportAssist for PCs and Tablets Installation Issue.  The companion video at Dell SupportAssist Clean Reinstallation might help if you have problems following the clean reinstall instructions in that support article. NOTE: Greg's image is also for a non-English edition of SupportAssist.  If you browse to https://translate.google.com/?sl=auto&tl=en&op=images and upload the image Greg posted of their SupportAssist interface then Google Translate will translate the Greek text in that image to any language you prefer. If SupportAssist v4.6.3 won't launch after you follow Dell's clean reinstall instructions then uninstall SupportAssist using Microsoft's Program Install and Uninstall Troubleshooter as instructed in Method V - Run the Microsoft Install/Uninstall Troubleshooter of the Dell support article How To Remove Applications, Programs, and Updates in Windows 11, and Windows 10.  Then reinstall with the latest SupportAssistInstaller.exe installer at https://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe. If that still doesn't work try uninstalling SupportAssist v4.6.3 with Revo Uninstaller Free in Advanced (aggressive) mode before reinstalling. I no longer have SupportAssist installed on my Inspiron 5584 (it was too buggy and used too much CPU and RAM) but when I performed a clean reinstall of SupportAssist v3.x I would always uninstall with Revo Uninstaller Free in Advanced Mode to wipe any orphaned registry entries and files/folders that were often left by a 'normal' uninstall from Control Panel | Programs | Programs and Features. -----------Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5247 * Firefox v133.0.3 * Microsoft Defender v4.18.24090.11-1.1.24090.11 * Malwarebytes Premium v5.2.4.157-1.0.5116 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0 * Revo Uninstaller Free Portable 2.5.7

WjSturgis · Answer

Got Support Assist v4.6.3 and it works OK now. Thanks

arejfour · Answer

I was having problems with SA 4.6.3 using more RAM than it should and it was also slowing down my whole system. I spent hours trying to figure out why I was having problems until I spoke with a Dell tech rep and he suggested I uninstall SA. I used REVO. My systems works better-not perfect, but better and uses less RAM. I'm not inclined to reinstall SA.

scrambled0206 · Answer

Support assist will not run on Windows 11

lmacri · Answer

Support assist will not run on Windows 11 Hi scrambled0206: If the service warranty for your Dell computer has not expired yet you can contact Dell customer support directly by clicking the blue Get Help Now button located in the bottom-right corner of each page of this forum to start a Live Chat and ask them for assistance. After you type in a brief summary of your problem the automated chat bot will ask for your email address and the unique Service Tag of your Dell computer.  Once it confirms you still have a valid service warranty it should connect you to a live customer service rep. If your service warranty has expired then please let us know your Dell computer model, Windows 11 version and OS build number [open a Run dialog box (Windows key + R) and enter winver] and current BIOS version.  To find your current BIOS version open a Run dialog box, enter msinfo32 to open your System Information, and look for the field named 'BIOS Version / Date' in the summary. Also provide details about your problem.  For example, does SupportAssist fail to launch, or does a specific task (e.g., a hardware diagnostic scan) fail to run to completion?  What is the exact wording of the error message?  A screenshot of your error would be helpful. Have you tried a clean reinstall of SupportAssist as instructed in employee DELL-Nat M's 06-Jan-2025 post <above>?-----------Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6332 * Firefox v143.0.4 * Microsoft Defender v4.18.25080.5-1.1.25080.5 * Malwarebytes Premium v5.4.1.215-142.0.5389 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

lmacri · Answer

Support assist will not run on Windows 11 Hi scrambled0206: Just an FYI that Dell appears to be rolling out a new SupportAssist v4.10.1.  The direct download link at https://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe is currently offering an updated SupportAssistInstaller.exe v4.10.1.42635 full offline installer. Unfortunately, the release notes and user guide at https://www.dell.com/support/product-details/en-us/product/dell-supportassist-pcs-tablets/resources/manuals haven't been updated yet and still apply to SupportAssist v4.8.x. Before testing this new version I'd suggest you read ner0's 07-Oct-2025 topic Latest SupportAssist v4.10.1 - We can't reach the internet right now.  It sounds like v4.10.1 is just as buggy as previous versions. -----------Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6332 * Firefox v143.0.4 * Microsoft Defender v4.18.25080.5-1.1.25080.5 * Malwarebytes Premium v5.4.1.215-142.0.5389 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

ZarifXD · Answer

I have this problem too, but I have version 4.10.1.42635. I tried to reinstall SupportAssist the same day that problem occurred, but it had opened only 2 times and then after the 2nd one, the problem occurred again.

lmacri · Answer

I have this problem too, but I have version 4.10.1.42635.  Hi ZarifXD: If you have a Windows 10 OS please see employee DELL-ChrisM2's 22-Oct-2025 SupportAssist 4.10.1, can't reach the internet right now pinned at the top of this forum board about a known bug in v4.10.1 that should be fixed in when the upcoming SupportAssist v4.10.5 is released in November 2025. If the service warranty for your Dell computer has not expired yet you can contact Dell customer support directly by clicking the blue Get Help Now button located in the bottom-right corner of each page of this forum to start a Live Chat and ask them for assistance. After you type in a brief summary of your problem the automated chat bot will ask for your email address and the unique Service Tag of your Dell computer.  Once it confirms you still have a valid service warranty it should connect you to a live customer service rep. -----------Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6575 * Firefox v145.0.0 * Microsoft Defender v4.18.25100.9008-1.1.25100.9002 * Malwarebytes Premium v5.4.4.225-145.0.5428 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

SupportAssist for PCs

Support Assist will not run.

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