iDRAC8 issue connecting server from external ip OR using OpenManage mobile app.

Question

Hello, I am not able to connect to my server using iDRAC8 from either external ip address on browser OR from OpenManage mobile app.

While attempting to connect is shows an error under title "Request Failed" message -> "Part of your request failed to complete. Check your connectivity to the resource.".

kindly help resolving this

Thanks

Dell-DylanJ · Answer

Good morning,   In order to begin, could you provide the troubleshooting steps that have already been taken?

MNDS · Answer

Thank you for your reply & sorry for this delay in answering to your reply due to the email went in the Junkbox.

So far I have nothing done in the trouble shooting it as it has suddenly stopped login in from the external IP as mentioned in the above chat. kindly suggest the steps to try trouble shoot.

Thanks.

DELL-Erman O · Answer

Hi again, I hope it may help your connectivity issue. Have a good one!

DELL-Erman O · Answer

Hello,

There could be many reasons for the connection problem you are experiencing. I think it will help to identify the problem by reviewing the article here.

"How to solve iDRAC6, iDRAC7, and iDRAC8 connectivity and configuration issues?" https://dell.to/3qwUYND;

MNDS · Answer

Dear Erman Ozkurt, Thanks for the quick response, I appreciate. Would soon check on the provided link for the article.

Systems Management General

iDRAC8 issue connecting server from external ip OR using OpenManage mobile app.

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