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8 Posts

108

October 10th, 2023 14:20

Failed to get a license for UnityVSA Community Edition

Hi team,

I am trying to get a license for the Community Edition at:

https://www.dellemc.com/en-us/auth/elmeval.htm

After providing a valid UUID I keep getting the following popup:

Requested page is currently not available. Please try after some time.

Please do not redirect me to the phone support as I am not (yet) a Dell customer.

Thanks!

1 Rookie

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8 Posts

December 7th, 2023 11:58

Finally the licensing portal is working again (after 8 weeks).

Moderator

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6.8K Posts

October 10th, 2023 21:05

Hello tw32863,

We are working to fix the site so that customer can get the license keys. Currently waiting on an eta for the site to be fixed which at the time of this posting I don’t have a current eta.

1 Rookie

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8 Posts

October 11th, 2023 07:52

Thanks for your reply and your effort.

1 Rookie

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8 Posts

October 18th, 2023 06:30

@Dell_Sam_L​ Any updates on this topic? Unfortunately the license page is still not working.

Moderator

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6.8K Posts

19-10-2023 10:46 AM

Hello tw32863,

They are still working on the license site.

1 Rookie

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8 Posts

October 29th, 2023 11:59

@Dell_Sam_L​ Any news? The page still refuses to issue licenses.

Moderator

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8.4K Posts

30-10-2023 01:26 PM

Hi,

Unfortunatly,no update yet.

Thanks,

Josh

#Iwork4Dell

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8 Posts

November 9th, 2023 15:53

@DELL-Josh Cr​ Hi,

I noticed the license page is still under maintenance.

Any chance you could provide me a temporary license for my installation? I'm evaluating storage appliances and love to include the Unity VSA.

Thanks in advance.

Moderator

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6.8K Posts

09-11-2023 05:35 PM

Hello tw32863,

Unfortunately we don’t have access to the license keys.

1 Rookie

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8 Posts

November 22nd, 2023 06:56

@Dell_Sam_L​ Let me guess: still working on it?

Wasn't Dell/EMC all about reliability, high availability, and continuous operation?

Moderator

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6.8K Posts

22-11-2023 06:11 PM

Hello tw32863,

That is correct as we still have an eta for it to be resolved.

5 Posts

December 4th, 2023 07:51

The license page is still under maintenance, today.

Hope things can get back to normal soon.

5 Posts

December 15th, 2023 16:14

@tw32863​ 

Hi,

No, I think the problem is still there.
In fact, there is a problem with the authorization file currently generated. It cannot be import to UnityVSA.

Is your license file usable?

Moderator

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8.4K Posts

December 15th, 2023 16:47

It should generate an xml file now which can be used with 5.3. 

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3 Posts

December 30th, 2023 07:30

Where do I grab the latest version of Unity VSA Community Edition for learning purposes?

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3 Posts

December 30th, 2023 17:35

the license provided is in XML format, but during installation it's looking for LIC extension. How do I obtain a license for community edition? 

Moderator

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8.4K Posts

January 2nd, 2024 13:53

Sent a link to the email on your account.

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5 Posts

January 8th, 2024 08:36

Good morning.
I am installing UnityVSA-5.1.0.0.5.394.ova on an ESXi server.
I am already in the licensing stage and I have registered with DELL to download the license with the UUID that the process gives me.
The license file I get is an .xml file, but the licensing process requires a .lic file.
How do I get the .lic file?

I look forward to your comments.
Best regards.

Moderator

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8.4K Posts

January 8th, 2024 13:50

Hi,

Thanks for your question.

If you use 5.3 it can accept the xml file. If you need to use 5.1 you will have to call phone support to get a 5.1 .lic file.

Let us know if you have any additional questions.

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