Unable to access our new Dell Unity 300

Question

Hi all,

I did begin the configuration of our new Dell Unity 300 SAN yesterday.

I did the drive firmware update throught the Unisphere interface and after I did launch the UnityOS update without luck.

Since I've launched it, The network interface is unreachable and unfortunately the Web Unisphere interface isn't available eit

Any Q?

Also, I did look to open a case with the Dellemc technical support, but for some reasons, my account is missing access right and the sso doesn't work.

Best regards,

Stephane

Johnnydata · Answer

Hi Stephane,

Yesterday and this morning my EMC SSO login didn't work either. At times I had issues with browsing the Dell EMC site. It gave me Red Hat/Apache 2.2 error messages.

SSO login is working now.

Regards

Johnny Olsen

AndreD Dell · Answer

Stephane, you have to sort out your account so you can open a Service Request.

We will not be able to troubleshoot via forums.

Check the SP LEDs to see what state the SPs are in:

https://support.emc.com/kb/488128

And if you lost mgmt access you may need IPMI connection.

But as I said, please open an SR.

Andre @ Dell EMC

Unity

Unable to access our new Dell Unity 300

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