PC Doctor

I am getting the same thing on my XPS M1530.  I have denied it but Defender doesn't know how to handle this and I get an error message.  Not sure whether to permit or not.

I have noticed it wants to install this in the Dell Support Center directory.  Is this something Dell is trying to install? 

Any input on this would be helpful.

I went to the PC Doctor Website.  There is a forum there where one Dell User was having the same issue.  PC Doctor stated that Dell uses their software and to contact Dell regarding this issue.

So I chatted with Dell and Jonathan there states Dell does not use PC Doctor.  Although I did not feel confident with his response.  Dell could be using some software from PC Doctor in their Diagnostic Software without it being labelled as PC Doctor. 

So I'm no farther ahead understanding if this driver is safe to install or not.

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maz123 wrote: 
how can I stop this I cannot find it in add remove or my program files. Where has it come from, I don't want it.

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the only way to be rid of it is to uninstall dell support center. It's your choice though.

Again , from a security point of view, its legit.

i just used the diagnostic online scan at dellfix.com that states the software is available ,for free, in the new dell support center software, giving you the option to download that ,or ,continue with the online scan. i continued with the online scan.

during the hard drive diagnostic scan defender did warn that software published by  pc-doctor ,inc was trying to run on several occasions as the scan performed different tasks. the driver names all started PCD5SRVC (PCDoctor5SeRViCe ?) and were all located in  c:\program files\dell

So, either dell are incorrect, or defender is. you choose!

from a security point of view, as pc-doctor ,inc are a legit company providing hard drive diagnostic software, permitting the actions should be o.k. in my opinion.

I just went to the Dell Support Center that was installed by Dell on my computer when it arrived.  Under the HWDiag folder is a ton of files from PC Doctor including the older driver that it was trying to update.  So Dell is lying if they say they don't use PC Doctor software. 

I asked Jonathan at Dell point blank if his comment was an opinion or an authorative statement?  He stated quite bluntly that Dell does not use PC Doctor in their Support Software.  Obviously he did not know the answer but trying to bluff his way through.

It is a version of PC doctor written for Dell, somebody has their facts wrong.

It has been used in the past and present by Dell

http://findarticles.com/p/articles/mi_pwwi/is_200011/ai_mark01020075  past

http://www.pc-doctor.com/includes/languages/english/pr/06_dell_odm.php  present

"Founded in 1993, PC-Doctor Inc. is the global leader in reducing PC supplier costs through diagnostic and system information solutions for top PC makers, service centers and IT organizations. Acknowledged by leading PC manufacturers as the de facto standard for diagnostics"

Hello,

You are correct the Dell Support Center does have elements PCDoctor in it.

Regards,

Richard B

Some people may be confusing this with another program of a similar name.

Today I noticed a software install taking place while I was working on my Laptop. I stopped it and was extermly worried I was being attacked by a virus or trojan horse (or hacker, any thing). I did a lot of digging and checked in Event Viewer. I found that there was a download labeled as "PCDoctor_bundle_dell_dsc_x64.msi" that was being installed.

Turns out it is an update for Dell Support Center. (version 3.1.5830.10). I did not see any notice from Dell Support Center that there was an update available or question as to wether I wanted to install an update to DSC. In the end I got it figured out and it was not an attempt to attack my computer. I was wondering why Norton didn't pick it up (Latest version of Norton 360 just installed a few days ago), but guess it was because I had tagged DSC as safe in the past.

Hope this info helps for anyone else that has this expereince.

Same thing happned with me. I aborted installation... now DSC is removed from my system.

Interesting thread.  PC-Doctor (which apparently is not used by Dell) was downloaded (invisibly) as part of an update to DSC onto my system.   And I've lived UN-happily ever after.  As near as I can determine, I must uninstall DSC to get rid of it.  It is not listed as a separate entity for removal.  My DSC is messed up anyway (no idea how), as I continuously receive a message via Event Viewer: "The SupportSoft Sprocket Service (dellsupportcenter) service failed to start due to the following error:

The system cannot find the file specified. " and there does not seem to be any worthwhile help on this error - I even tried with Windows Powershell (with which I've had success fixing other problems - like unattached things left in a registry), but to no avail.  

Oh well .....