Connected Standby Mode causing Random Shutdowns

Question

I have a Dell Vostro 15 5510 that has had the problem of unexpectedly shutting down overnight. We leave this laptop on so that the user can come back in the morning and already have the necessary websites and web portals already signed in and ready to go, he just has to unlock windows to begin working. Lately when he has come in in the morning, the laptop has completely turned off on him and he has to boot it back up and get everything signed back in which takes an unnecessary amount of time. I checked through the event logs, and it is showing unexpected shutdowns occurring at night over the last few days. This only happens after the laptop shows that it has entered 'Connected Standby Mode' due to an idle timeout. It has never shut down on him while he is actively working, only when it has entered this mode. Sleep and hibernate have both been disabled, but I'm not sure how to try to disable this connected standby mode or increase the idle timeout. Any suggestions? Windows 10 21H1

nyc10036 · Answer

@Anon317 wrote:

I have a Dell Vostro 15 5510 that has had the problem of unexpectedly shutting down overnight.

We leave this laptop on so that the user can come back in the morning and already have the necessary websites and web portals already signed in and ready to go, he just has to unlock windows to begin working.

Lately when he has come in in the morning, the laptop has completely turned off on him and he has to boot it back up and get everything signed back in which takes an unnecessary amount of time.

I checked through the event logs, and it is showing unexpected shutdowns occurring at night over the last few days. This only happens after the laptop shows that it has entered "Connected Standby Mode" due to an idle timeout. It has never shut down on him while he is actively working, only when it has entered this mode.

Sleep and hibernate have both been disabled, but I'm not sure how to try to disable this connected standby mode or increase the idle timeout.

Any suggestions? Windows 10 21H1

Google what Connected Standby Mode is and see if you can disable it.

DELL-Jesse L · Answer

Anon317, Click the link below and update the bios. Here is an update 2.7.1https://dell.to/3uM36vS

Vostro

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