Dell Power Manager - Installation Error (Windows 10 20H2)

Question

Hi,

I saw this: https://www.reddit.com/r/Dell/comments/e7ixp2/dell_power_manager_service_installation_error_1720/fa96ox5/

And it was working at first. I've managed to limit it to 80% but then it stopped working, so I uninstalled it and re-installed it, but I get the exact same error as the person reporting that issue?

I'm running Windows 10 Pro 20H2, and I've installed this as admin.

I'm happy to give my Dell service tag to Dell customer support too.

I downloaded this from here: https://www.dell.com/support/home/en-uk/drivers/DriversDetails?driverId=h2vh9

Thanks

an0nymous · Accepted Answer

I don't know how it is for you, but on the Dell Vostro 15 3568, I have to press F2

Go to Power Management > Primary Battery Charge Configuration

Vostro power settings.jpg

If you don't have this option, it might be a good idea to use Dell Update/Support Assist to download the latest BIOS for your laptop.

This doesn't have anything to do with your WiFi drivers. This is just poor coding from Dell, that they're trying to get away with not supporting if you're out of warranty when it isn't even a hardware issue! The power settings of your laptop are handled by the BIOS chip on your motherboard (which really is what that Dell Power management software changes), not your WiFi/network drivers

an0nymous · Answer

So it looks like these settings are in the BIOS too. Kinda annoyed that Dell won't help here, given that this is a software issue, and not a hardware issue.

DELL-Cares · Answer

Hi, I see you’re looking for technical assistance. If you require our help, you could initiate a private/direct message with us, and share the service tag of the system we’d be glad to assist you.

NDS98 · Answer

Did you already manage to fix the problem? I got the same error on my Dell XPS 13 9380...

espatz · Answer

I'm also not able to install Dell-Power-Manager-Service.

installation will always fail. there is one solution on Dell support suggests to update WIFI drivers, but they are already up-to-date.
I've got a 7420

an0nymous · Answer

Sorry, but 'DELL-Cares' is such a misnomer. Nobody here needs 'technical assistance' The issue isn't with hardware. The issue is entirely with the shoddy software that you've built. It would be rectified if you re-install Windows which is a pretty drastic solution to what's a result of poor coding.  You need to fix the actual program, and not pretend that people's laptops are the issue and need 'technical assistance' If someone sends you a message, and if their service tag shows they're out of warranty, you'll say 'Sorry. Nothing we can do'If someone says that I'm in warranty, and asks you for help, you'll just direct them to fixing it in the BIOS. If Dell really actually 'cared', you'd sort out this shoddy program. HP doesn't have the same issues.

an0nymous · Answer

Looks like it can only be fixed in the BIOS, or if you reinstall Windows.

BNBNME3 · Answer

It says 'solved' at the top. I do not see a solution. Gotta love Dell. Can't wait to switch to Mac!

Lolato · Answer

Hi @an0nymous

I have the same issue here and I don't understand what exactly you mean about settings that could be changed in BIOS. Can you please clarify?

I've looked everywhere in the internet for a solution for this but I couldn't find it.

I have a Dell XPS 13 9310 i7 UHD. I simply cannot install Dell Power Manager... (I've tried version 3.0; 3.5; 3.7; 3.9) all of them the same issue (installation is interrupted when Installation Status is about 25% through).

I've done some research online and the only solution I found was to update WiFi card drivers (specifically talking about Killer card with Intel AX200 chipset, which is not my case here, as we have a Killer card with Qualcomm chipset).

Thanks in advance.

jaimebar · Answer

I have exactly the same problema with my Precision 5750.

an0nymous · Answer

Again, if Dell actually cares, you'd make sure that your developers don't develop a shoddy bit of software, tell people you can't fix it, because they're out of warranty when it has nothing to do with any hardware being faulty.

In addition, Dell would take care of the current "Sc**thorpe problem" that you have now.

I'm not allowed to list my country as the "United Kingd*m" because, of the word "d o m" Dell thinks it's an obscene phrase because apparently, nobody at Dell knows how to use regex.

TatteredMike · Answer

I had the same issue and it seems the installer was confused by leftovers from the previous installation. Finally I was able to solve the problem by searching Windows registry for keyword "CommandPowerManager" and deleted every occurence.

Afterwards installation passed successfully.

Should be safe enough to give it a try however editing registry is always risky and backup such as creation of a restore point is highly recommended.

GloomyAnywhere · Answer

I'm having the same issues, can't get Power Manager to update or reinstall, from either the Dell website or the Microsoft app store. I'm an XPS 13 9380, it used to work but I recently noticed my fans sounding more active and only when I tried to check the cooling options did I see the Power Manager app has become a picture of my battery percentage. I've been googling this for a couple of hours now and I'm getting incredibly frustrated and not being able to contact Dell as I'm not under warranty, when this is a software issue, not a hardware one.

DellMHH · Answer

Also had the same issue. Turns out its a service called HP Print and Scan Doctor (under the task manager) that is causing this issue. Stop the service and try again. Installation works perfectly thereafter. Be careful as I had to stop the service multiple times as it just came back up and running a few seconds after. Don't use end task - right click and select 'stop'. Worked for me.

loris.ercole · Answer

Thanks @DellMHH the HP service was the source of the problem!After stopping it the installation worked!

Vostro

Dell Power Manager - Installation Error (Windows 10 20H2)

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