Bugcheck Error Help

Have you ever tried a fresh install of Windows? If you have, this would more than likely indicate a hardware issue. If you haven't, it may be a place to start.

As well, ensure you have run a full system virus scan using the latest signature file available for your antiviral program to ensure no viruses are causing the random reboots.

You could also check you don't have Auto....restart set by pressing Windows+Break(pause) keys together , Advanced tab , Startup & Recovery , Settings button & remove tick from System Failure > Auto restart.
This will give you time to read Blue crash screen if any displayed.

You could also check Event Viewer , System Log by using Administrator Tools > Event Viewer.
Double click on a System Log entry to View details.

Really hard to say then. So many factors can contribute to random resets. Even something as simple as fluctuating power. If for example, your power supplies voltage randomly dropped, it could cause a reboot. Could be software, could be hardware, could be OS related...

Run the msconfig utility from the run field and disable ALL items on startup. Reboot, and see if the problem persists. If it does then its obviously something else ;)

Thanks Gary.  I have previously done that.  I am at the point where I am using WinDbg to view the mini dump files.  I am trying to make sense of the information on the screen, which to me seems to be the toughest part, to debug my issue.

I wish it would just tell me in simple english the area of trouble.

I have not tried to reinstall a fresh copy of XP.  I was kind of holding that as a last option. 

I have updated my virus files and done a full scan.  Again, everything came out clean.

Did it show a Blue crash screen with info.?

You have have the latest BETA  windbg  program  Version 6.3.5, November 4, 2003
http://www.microsoft.com/whdc/ddk/debugging/

Message Edited by gryjhnhpe on 01-31-2004 09:23 AM

You could download Belarc's Advisor (Belarc.com) --- the free one --- to see what's actually installed and running on the system - post the report (html file) here (minus any personal information you wish to delete - like your Service Tag #) -- then we can analyze a FULL report - instead of just a little Minidump thing

Hope that Helps

Daniel

GetawayplaceNC.com Domain Admin

I have the restart box unchecked, but I never see the BSOD.  I will be working on the computer and next thing I know, it is rebooting.  At first I thought that it was a bad PSU, so I put in a new one.  It didn't help.

I do have the latest WinBdg.

Message Edited by schorner on 01-30-2004 09:32 PM

Thanks Cpudan80.  Here is my info.  I think that there are 2 hotfixes that are noted that need to be reinstalled.  They are as follows:

Windows XP - Q812415 and Q331060

Operating System
Windows XP Home Edition Service Pack 1 (build 2600)

Processor
2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache

Drives
79.97 Gigabytes Usable Hard Drive Capacity
58.61 Gigabytes Hard Drive Free Space

LITE-ON COMBO LTC-48161H [CD-ROM drive]
SAMSUNG CD-ROM SC-148C
3.5" format removeable media [Floppy drive]

Generic STORAGE DEVICE USB Device [Hard drive] -- drive 2
IC35L060AVV207-0 [Hard drive] (40.00 GB) -- drive 0, rev V22OA66A, SMART Status: Healthy
ST340014A [Hard drive] (40.02 GB) -- drive 1, rev 3.54, SMART Status: Healthy

Main Circuit Board
Board: Dell Computer Corp. 02Y832
Serial Number:
Bus Clock: 800 megahertz
BIOS: Dell Computer Corporation A03 07/21/2003

Memory Modules
1536 Megabytes Installed Memory

Slot 'CHANNEL A DIMM 0' has 512 MB
Slot 'CHANNEL B DIMM 0' has 512 MB
Slot 'CHANNEL A DIMM 1' has 256 MB
Slot 'CHANNEL B DIMM 1' has 256 MB

Controllers
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers
Intel(R) 82801EB Ultra ATA Storage Controllers
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]

Display
RADEON 9800 PRO [Display adapter]
RADEON 9800 PRO - Secondary [Display adapter]
DELL 1901FP [Monitor] (19.3"vis, September 2003)

Bus Adapters
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD

Multimedia
SoundMAX Integrated Digital Audio

Communications
1394 Net Adapter
Bluetooth Device (RFCOMM Protocol TDI)
Intel(R) PRO/100 VE Network Connection
RAS Async Adapter
Network Card MAC Address:
Network IP Address: 192.168.0.2 / 24

Virus Protection
Norton AntiVirus Version 9.05
Virus Definitions Version 1/29/2004 Rev 4
Last Disk Scan on Friday, January 23, 2004 4:52:49 PM
Realtime File Scanning On

Other Devices
VIA OHCI Compliant IEEE 1394 Host Controller
Microsoft Bluetooth Enumerator
Microsoft Wireless Transceiver for Bluetooth
Bluetooth HID Device
Bluetooth HID Device
HID-compliant consumer control device
HID-compliant consumer control device
HID-compliant consumer control device
HID-compliant consumer control device
HID-compliant consumer control device
HID-compliant device
Microsoft Wireless Optical Desktop for Bluetooth Keyboard
Microsoft Wireless IntelliMouse Explorer for Bluetooth (IntelliPoint)
Generic USB Hub
USB Mass Storage Device
USB Printing Support
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub

Message Edited by schorner on 01-30-2004 10:25 PM

gryjhnhpe,

Right after the reboot happens, I go to Event Viewer and always there is a Save Dump event in the System file. 

I have checked the log file for other anomolies, but nothing there that is suspect or unusual.

Reinstalling the bad hotfixes that Belarc noted did not help.  My computer rebooted soon afterwards.

Message Edited by schorner on 01-31-2004 08:47 AM

Message Edited by schorner on 01-31-2004 08:48 AM

You could try running DELL Diagnostics from FAT partition if there by pressing F12 at startup or by boot from Drivers & Utilities (Resource) CD.
----------------
You could try running SFC , which checks protected System Files for corruption & if found replaces them from reinstall..XP CD .
If it prompts for XP CD , hold Shift key while inserting XP CD to stop Auto play.
Use Start > Run & type
sfc  /scannow  (space after sfc)
---------------------------
A Windows Repair from XP CD
Not the 1st R for Recovery Console but start Install then select the next R for Repair from the next screen displayed.
If you do a Repair you will have to download Windows Updates again including SP1a if your XP CD label doesn't show SP1.
The Data & Installed programs are left intact.
--------------------
Failing that can only suggest a reinstallation of XP OS using a Clean Install status.
I have shown the supersite link last as it assumes Clean Install status so doesn't include step to delete existing partition at step 5 & so achieve Clean Install status.

Use  this link & select XP Home or PRO then method , ie: Used Hard Drive , Multi_Page has text & large pictures of Clean Install.
http://www.windowsreinstall.com/

Use this link for Clean Install of XP , if you click on Pictures they Expand for easy view
http://www.michaelstevenstech.com/cleanxpinstall.html (Delete existing partition at step 10b for Clean Install)

or use this link ( *** Delete existing partition at step 5 for Clean Install ***)
http://www.winsupersite.com/showcase/windowsxp_sg_clean.asp

Clean Install deletes existing partition (like FDISK)  &  Formats HD during Install of Windows XP  from XP CD.
Set BIOS to use CD-ROM as 1st boot device usually by pressing "F2" key during boot (startup),
for some Computers press "Del" key
Re-start Computer & when message "Press any key to boot from CD" shows do it & let subsequent messages "Press any key...." time out to Windows setup.