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July 5th, 2004 18:00
Can't find XP reinstallation CD
I want to install the backup utility on the CD, but I can't seem to find it. I remember calling Dell to tell them that they sent me 2 copies of PowerDVD with my system [they said no problem] and now I know why I don't have the XP CD-ROM...because they sent me an extra PowerDVD instead. It is already past my one-year warranty period. Does anyone know if I have any chace at convincing them to send me a CD?
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Denny Denham
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July 5th, 2004 19:00
There is very little chance that you can get a replacement XP CD. Dell's policy is that they will replace missing/damaged CDs within 30 days of the computer's invoice date. Some have gotten lucky and contacted a tech who was unaware of the policy and have gotten a replacement, but it does take luck.
Pumpedup
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July 5th, 2004 20:00
Message Edited by Pumpedup on 07-05-2004 04:08 PM
Denny Denham
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18.8K Posts
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July 5th, 2004 21:00
There is no legal problem involved in doing that.