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August 17th, 2018 09:00
Latitude E6510 fails to Shutdown after upgrade to Win10 1803
Hi,
I have a trouble shutting down my Dell Latitude E6510 laptop after upgrade from Win10 1709 to Win10 1803. The Windows "Shut down" command only shuts down the system but not the computer - the fans, led lights, screen backlight etc. remain on.
I disabled Fast Boot and it didn't help. The Bios is updated to the newest version available.
The solutions posted in this thread don't work: https://www.dell.com/community/Windows-10/Solved-Laptop-won-t-shutdown-completely-in-Windows-10/m-p/4624985?pi43397=3. My PC uses i7 Q720 Intel processor for which there's no Intel Management Engine Interface available (there's obviously no point in trying to downgrade it).
Would You have any suggestions?
Thanks a lot.
Me2d
6 Posts
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August 17th, 2018 10:00
Well, I'm sad to hear that. I know it's an older PC put till now it was perfectly in shape.
DELL-Jesse L
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17.4K Posts
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August 17th, 2018 10:00
Me2d,
Your system needs Windows 10 drivers. Unfortunately, Dell does not have Windows 10 drivers for the E6510.
Keithr77
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September 14th, 2018 10:00
Try re-installing Windows with BIOS set to legacy. Worked on my E6410. See my post
https://www.dell.com/community/Windows-10/E6410-Win-10-1803-update-UEFI/m-p/6141447