I have researched online and found that this is a problem with the D610. Someone suggested reinstalling intel chipset. I'm not sure if that is something I can do or not but I was hoping to get other answers or ideas. I will try hardware support, thank you.
Issue with the Battery and Adapter has been ruled out as you have stated that you have swapped both. We suspect that the motherboard could be faulty here however would request you to kindly update the Bios and revert if there is any change. Also kindly check the battery and adapter status in BIOS.
I have the same problem and have replaced the motherboard. I have three known working P12 Family adapters that show up in the BIOS. I have purchased two new batteries that show up in the BIOS as good and charging but at 0%. They will not go past 0% no matter how long I leave the system plugged in r which adapter I use. I have A06 BIOS which is the latest for this system. If I unplug the adapter the system shuts down. I can put a module battery in the DVD slot and it charges and runs the system. Really would like to resolve this please.
JiniOnline
35 Posts
0
December 11th, 2012 04:00
Interesting...
I think, you should contact hardware support.
LovelyKatja
2 Posts
0
December 11th, 2012 09:00
I have researched online and found that this is a problem with the D610. Someone suggested reinstalling intel chipset. I'm not sure if that is something I can do or not but I was hoping to get other answers or ideas. I will try hardware support, thank you.
Dell - Harish M
1.3K Posts
0
December 11th, 2012 11:00
Hi LovelyKatja ,
Greetings from Dell.
Issue with the Battery and Adapter has been ruled out as you have stated that you have swapped both. We suspect that the motherboard could be faulty here however would request you to kindly update the Bios and revert if there is any change. Also kindly check the battery and adapter status in BIOS.
Please find the Bios link below.
http://dell.to/RF8Akl
rdsingle52
2 Posts
0
August 25th, 2013 14:00
I have the same problem and have replaced the motherboard. I have three known working P12 Family adapters that show up in the BIOS. I have purchased two new batteries that show up in the BIOS as good and charging but at 0%. They will not go past 0% no matter how long I leave the system plugged in r which adapter I use. I have A06 BIOS which is the latest for this system. If I unplug the adapter the system shuts down. I can put a module battery in the DVD slot and it charges and runs the system. Really would like to resolve this please.