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Lashman

7 Posts

14056

June 25th, 2007 20:00

Roxio Creator Home

Can anyone help.
 
When I exit from Roxio Creator Home, the following error message pops up.

Microsoft Visual C ++ Runtime Library
Runtime Error!
Program: ...ommon Files\Sonic Shared\Sonic Central\Main\Mediahub.exe
R6025
- pure virtual function call

I have been told by Roxio Technical Support.........
This is caused by having Windows Media Player 11 and Internet Explorer 7 installed on your pc.  Windows Media Player 11 and Internet Explorer 7 are not compatible with Roxio CD/DVD Burning.
 
Or is it to do with "Shared files" in the pc, as I think?
 
Thanks!

JRosenfeld

2 Intern

 • 

4.4K Posts

June 25th, 2007 21:00

You don't say what version of Roxio Creator you have, but on the Roxio users' forum, there are quite a few posts that mention that earlier versions do have problems with IE 7 and/or WMP 11.
 
I have Easy media Creator 9 suite, and don't have problems with IE 7/WMP 11, but even for that version some people have.
 
You could post in Roxio forum or search that forum for C++ Runtime:
 
 
Not sure what you mean by shared files (shared between users??). The files in the folder you quote are shared between different components of Roxio.


Message Edited by JRosenfeld on 06-25-2007 11:54 PM

Lashman

7 Posts

June 26th, 2007 21:00

Hi,
 
Thank you for your mail.
 
You mention about version, dose any of the following help.
 
Roxio Creator LE Dell Edition
Build: 2.4.32a
PX Engine
Build: 3.2.40a, 93
Roxio RecordNow Audio
Version: 2.0.4
Build: 204B28I, RCB

Roxio RecordNow Data
Version: 2.0.4
Build: 204B37E, RCB

Launch Backup
Build: 204B37E, RCB
Roxio RecordNow Copy
Version: 2.0.4
Build: 204B28K, RCB

JRosenfeld

2 Intern

 • 

4.4K Posts

June 27th, 2007 00:00

Those are, I think, pretty old versions (you also did not give any info about your PC, and I forgot to ask).
So conflict with IE 7 and/or WMP 11 seems likely.
 
You could roll back to IE6 and WMP 9 or 10, see if the problem recurs or not. Or consider purchasing a newer version of the Roxio Software. The Dell OEM version is in any case rather limited in its functionality (though of course it may be sufficient for what you want to do)


Message Edited by JRosenfeld on 06-27-2007 02:19 AM

ae38cb5bb8b0410

1.1K Posts

June 27th, 2007 03:00

There was an update posted Jun 25 for my system (Vista) for that but I don't use it. Check your drivers/downloads for your system.

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