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23489
September 25th, 2008 05:00
Windows DVD Maker
I am having difficulty with this software as it refuses to recognise the DVD burner. It not only happens to mine, but also my daughters. I cannot seem to get help from Microsoft, so I have come here in the hope that somebody may have answers.
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The.Prof
7 Posts
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September 25th, 2008 05:00
discostu668
474 Posts
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September 25th, 2008 05:00
discostu668
474 Posts
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September 25th, 2008 05:00
*slaps own forehead*
right... i missed that part - i mean it was only in the title! :smileysad:
have you tried using different software? other discs? i'm trying to rule out the possibility of a bad drive...
The.Prof
7 Posts
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September 25th, 2008 07:00
Yes, Every other software package I have recognises the DVD burner. Normally I would say to heck with it and use the other software; however, when I use Windows Photo Gallery and i utilise its facility to make a movie it directs me to Windows DVD Maker, and after spending much time creating the movie when I go to burn it to a DVD it tells me there is no burner attached to my PC.
I have installed the latest firmware as recomended by DELL, but to no avail.
discostu668
474 Posts
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September 25th, 2008 08:00
can you list the specs of your computer (and i guess your daughter's as well)?
that may help in finding a solution.
fireberd
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33.4K Posts
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September 25th, 2008 10:00
If you have the Packet Writing program enabled (e.g. Roxio Drag to Disc or Sonic DLA) sometimes they will interfere with CD/DVD burning. Disable any Packet Writing program and see if that fixes the problem.
The.Prof
7 Posts
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September 26th, 2008 06:00
It is an Dell Inspiron 530 with a Intel Core Duo E4600 2.4Ghz CPU. 32 bit.
I am not sure of what my daughters is. Hers is a Laptop with the same processor, but different brand name.
I saw Windows DVD Maker operating properly this morning on a HP Laptop with the same processor, so there is hope. It is not a fault in the software as I suspected.
The.Prof
7 Posts
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September 26th, 2008 06:00
discostu668
474 Posts
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September 26th, 2008 07:00
if it makes you feel any better, i have since read that many people are experiencing the same problem you are. however, i have not been able to track down a reliable solution - most of the fixes i've seen have been with people who could not burn media at all. since you can using other software, these solutions do not really fit.
may i ask what brand of CD/DVD you are using? sometimes, but not always, this can affect things. seems odd since it obviously works in other burning software, but you never know.
The.Prof
7 Posts
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September 26th, 2008 22:00
discostu668
474 Posts
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September 27th, 2008 06:00
The.Prof
7 Posts
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September 27th, 2008 08:00
Verbatim mostly. I have no problems with the other programs with any disks. This program does not even recognise the drive even before you do anything. You have the option to select a drive, but there are no drives listed in the select drive option.
I'll try to phone microsoft during the week, maybe they can shed some light on it if I approach them that way.