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September 19th, 2022 08:00

Dell Wyse Management Suite Upgrade from Version 3.7 to 3.8 Fails

I am trying to upgrade Dell Wyse Management Suite Upgrade from Version 3.7 to 3.8 and it fails with following error messages:

 


2022-9-19 T12:33:06::CustomFunctions::5392::Service State: The system cannot open the file.

2022-9-19 T12:33:11::CustomFunctions::5392::Service State: The system cannot open the file.

2022-9-19 T12:33:16::CustomFunctions::5392::Service State: The system cannot open the file.

2022-9-19 T12:33:21::CustomFunctions::5392::Service State: The system cannot open the file.

2022-9-19 T12:33:26::CustomFunctions::5411::Failed to stop Dell WMS: MongoDB service. Try kill process....
2022-9-19 T12:33:26::CustomFunctions::5206:: mongod.exe is process name for MongoDB
2022-9-19 T12:33:26::CustomFunctions::5212:: mongod.exe process is running
2022-9-19 T12:33:28::CustomFunctions::5221::mongod.exe process kill command success
2022-9-19 T12:33:28::CustomFunctions::5224::mongod.exe process kill - success
2022-9-19 T12:33:29::Upgrade::877::Stopping Dell WMS: MariaDB service...
2022-9-19 T12:33:29::CustomFunctions::5357::Stopping Dell WMS: MySQL service...
2022-9-19 T12:33:29::CustomFunctions::5364::Failed to initiate stop for Dell WMS: MySQL service. result:
2022-9-19 T12:33:31::CustomFunctions::5392::Service State: The system cannot open the file.

2022-9-19 T12:33:36::CustomFunctions::5392::Service State: The system cannot open the file.

2022-9-19 T12:33:41::CustomFunctions::5392::Service State: The system cannot open the file.

2022-9-19 T12:33:46::CustomFunctions::5392::Service State: The system cannot open the file.

2022-9-19 T12:33:51::CustomFunctions::5392::Service State: The system cannot open the file.

2022-9-19 T12:33:56::CustomFunctions::5411::Failed to stop Dell WMS: MySQL service. Try kill process....
2022-9-19 T12:33:56::CustomFunctions::5206:: mysqld.exe is process name for MySQL
2022-9-19 T12:33:56::CustomFunctions::5212:: mysqld.exe process is running
2022-9-19 T12:33:59::CustomFunctions::5221::mysqld.exe process kill command success
2022-9-19 T12:33:59::CustomFunctions::5224::mysqld.exe process kill - success
2022-9-19 T12:33:59::CustomFunctions::4268::Running Action: CopyAgentFiles
2022-9-19 T12:33:59::CustomFunctions::5143::Source: C:\Program Files\DELL\WMS\WDA\LinuxDestination: C:\WMS\LocalRepo\repository\thinClientApps
2022-9-19 T12:33:59::CustomFunctions::5164::Copy Command : "C:\Program Files\DELL\WMS\WDA\Linux" "C:\WMS\LocalRepo\repository\thinClientApps" /E /SEC /r:0 ...
2022-9-19 T12:33:59::CustomFunctions::5172::Copy completed with return code: 3
2022-9-19 T12:33:59::CustomFunctions::5143::Source: C:\Program Files\DELL\WMS\WDA\ThinLinuxDestination: C:\WMS\LocalRepo\repository\thinClientApps
2022-9-19 T12:33:59::CustomFunctions::5164::Copy Command : "C:\Program Files\DELL\WMS\WDA\ThinLinux" "C:\WMS\LocalRepo\repository\thinClientApps" /E /SEC /r:0 ...
2022-9-19 T12:33:59::CustomFunctions::5172::Copy completed with return code: 3
2022-9-19 T12:33:59::CustomFunctions::5143::Source: C:\Program Files\DELL\WMS\WDA\WindowsDestination: C:\WMS\LocalRepo\repository\thinClientApps
2022-9-19 T12:33:59::CustomFunctions::5164::Copy Command : "C:\Program Files\DELL\WMS\WDA\Windows" "C:\WMS\LocalRepo\repository\thinClientApps" /E /SEC /r:0 ...
2022-9-19 T12:33:59::CustomFunctions::5172::Copy completed with return code: 3
2022-9-19 T12:33:59::CustomFunctions::5143::Source: C:\Program Files\DELL\WMS\WDA\Windows\Merlin_WESDestination: C:\WMS\LocalRepo\repository\thinClientApps
2022-9-19 T12:33:59::CustomFunctions::5153::Source Folder Doesn't exists
2022-9-19 T12:33:59::CustomFunctions::4279::Failed to Copy folder
2022-9-19 T12:33:59::CustomFunctions::5143::Source: C:\Program Files\DELL\WMS\WyseWin\DSC_ScriptsDestination: C:\WMS\LocalRepo\repository\thinClientApps
2022-9-19 T12:33:59::CustomFunctions::5164::Copy Command : "C:\Program Files\DELL\WMS\WyseWin\DSC_Scripts" "C:\WMS\LocalRepo\repository\thinClientApps" /E /SEC /r:0 ...
2022-9-19 T12:33:59::CustomFunctions::5172::Copy completed with return code: 3
2022-9-19 T12:33:59::CustomFunctions::5143::Source: C:\Program Files\DELL\WMS\WyseWin\OO_ScriptsDestination: C:\WMS\LocalRepo\repository\thinClientApps
2022-9-19 T12:33:59::CustomFunctions::5164::Copy Command : "C:\Program Files\DELL\WMS\WyseWin\OO_Scripts" "C:\WMS\LocalRepo\repository\thinClientApps" /E /SEC /r:0 ...
2022-9-19 T12:33:59::CustomFunctions::5172::Copy completed with return code: 3
2022-9-19 T12:33:59::CustomFunctions::4295::XCopy HybridClient return:The operation completed successfully.

2022-9-19 T12:33:59::CustomFunctions::5298::In Function CAdeleteFolders
2022-9-19 T12:33:59::CustomFunctions::5300::File to Delete: "C:\Program Files\DELL\WMS\WebUI.url"
2022-9-19 T12:33:59::CustomFunctions::5311::Delete File Command : /C DEL /Q /F "C:\Program Files\DELL\WMS\WebUI.url" ...
2022-9-19 T12:33:59::CustomFunctions::5319::File deletion completed with return code: 0
2022-9-19 T12:33:59::CustomFunctions::9066::CArenameFile Function. Source: C:\Program Files\DELL\WMS\WebUI_backup.urlDestination: C:\Program Files\DELL\WMS\WebUI.url
2022-9-19 T12:34:00::CustomFunctions::9077:: Rename Operation returns: 0
2022-9-19 T12:34:00::CustomFunctions::9558::MS Edge is installed on system!
2022-9-19 T12:34:00::Upgrade::894::Setting default browser to launch URL
2022-9-19 T12:34:00::CustomFunctions::5093::Source: C:\Program Files\DELL\WMS\Archive-9192022-121523\ConfigFiles\OpenJDK-11.0.15\lib\securityDestination: C:\Program Files\DELL\WMS\OpenJDK-11.0.15\lib\security
2022-9-19 T12:34:00::CustomFunctions::5114::Copy Command : "C:\Program Files\DELL\WMS\Archive-9192022-121523\ConfigFiles\OpenJDK-11.0.15\lib\security" "C:\Program Files\DELL\WMS\OpenJDK-11.0.15\lib\security" cacerts /r:0 ...
2022-9-19 T12:34:00::CustomFunctions::5122::Copy completed with return code: 0
2022-9-19 T12:34:00::Upgrade::7091::Running Action: ConfigureLockBoxForUpgrade
2022-9-19 T12:34:00::CustomFunctions::5298::In Function CAdeleteFolders
2022-9-19 T12:34:00::CustomFunctions::5300::File to Delete: "C:\Program Files\DELL\WMS\Archive-9192022-121523\Softwarevault\LockBoxServer-1.2.0.jar"
2022-9-19 T12:34:00::CustomFunctions::5311::Delete File Command : /C DEL /Q /F "C:\Program Files\DELL\WMS\Archive-9192022-121523\Softwarevault\LockBoxServer-1.2.0.jar" ...
2022-9-19 T12:34:00::CustomFunctions::5319::File deletion completed with return code: 0
2022-9-19 T12:34:00::Upgrade::7116::Deleting C:\Program Files\DELL\WMS\Archive-9192022-121523\Softwarevault\LockBoxServer-1.2.0.jar
2022-9-19 T12:34:00::CustomFunctions::5298::In Function CAdeleteFolders
2022-9-19 T12:34:00::CustomFunctions::5300::File to Delete: "C:\Program Files\DELL\WMS\Softwarevault\configuration.properties"
2022-9-19 T12:34:00::CustomFunctions::5311::Delete File Command : /C DEL /Q /F "C:\Program Files\DELL\WMS\Softwarevault\configuration.properties" ...
2022-9-19 T12:34:00::CustomFunctions::5319::File deletion completed with return code: 0
2022-9-19 T12:34:00::Upgrade::7136::Deleting C:\Program Files\DELL\WMS\Softwarevault\configuration.properties
2022-9-19 T12:34:00::Upgrade::7143::ConfigureLockBoxForUpgrade: Updating SoftwareVault configurations
2022-9-19 T12:34:00::Upgrade::7146:: XCopy Operation Return Code: -2147024864. Formatted Return Message: The process cannot access the file because it is being used by another process.

2022-9-19 T12:34:00::Upgrade::7148::ConfigureLockBoxForUpgrade: Failed update SoftwareVault Configuration.
2022-9-19 T12:34:00::Upgrade::909::Failed to Update SoftwareVault Configurations, hence restoring...

1 Message

September 26th, 2022 13:00

I had the exact same error. Not sure why, but I have consistently had some sort of problem with upgrading WMS for the last couple of versions. From DB issues to now this.

In this instance, I figured out that the problem was that for some reason, the installer/upgrader was starting the Dell WMS: Tomcat & Dell WMS: Software Vault services back up during the middle of the upgrade. It would then try to move files in use by the software vault service and fail because the files were locked due to the service using them. As far as I could tell, it wasn't calling for a "stop service" again before trying to move files locked by that service.

My fix was to force stop the tomcat & software vault services again after the installer restarted them but before the installer tried to move the software vault files. I can't explain why it restarts the services mid install. Not sure if it's intended or a bug. Either way, now I got the install to complete and all the versions are where they are supposed to be including MariaDB, MongoDB, Software Vault, WMS, etc....

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