Connection issue with ThinOS connecting to AVD

Support and Engineering are aware of this and working with Microsoft to determine root cause and resolution.   My understanding is that there were known work arounds (including the above you shared) so if they are not working, please get a case opened ASAP.  

Have you tried this suggestion?  

We had a similar issue here last Thursday around 6:00 PM (Brazil time). We detected that when entering the username and password, the logon process was concatenating as upn@domain.com@domain.com, which was breaking the authentication. In WMS we changed the “default domain” field to blank, and after that, it stopped concatenating, allowing users to log in again.
I believe something changed on Microsoft’s side, since the “default domain” parameter had been filled in for a long time without issues.

We dont see logins in this format in entra ID

Feedback today is that root cause has been identified and private demo code provided to some customers for validation. I’ll circle back when I know more.

If you are affected get Dell support cases opened.

Please, can you give us some updates? We opened a ticket at Microsoft, They tell us, is a Dell problem. I can not open a Dell ticket, because we have the prolem with older 5070 TCs without support. I hope you can still help

A Root cause has been identified by Dell and Microsoft. A public fix is going through QA cycles and is planned (ETA Unknown at this time). A private build that addresses this is available from support while the permanent fix goes through testing and release.

@DELL-Scott H​ Is there a reference/hotfix which we can reference when contacting Dell support? We would like to test the private build asap.

Thank you.

Wouter

Hi @DELL-Scott H do you have any update on this issue for us?

Can you advice us how to get this private build?

Support should be aware of and able to facilitate access to the private build for testing if you are affected. 

If frontline support is unaware of it, ask them to ask their backline.   If you still are unable to get access PM me your SR# (Don't post it here) and I will look into it. 

Thanks @DELL-Scott H​ 

I am unable to PM either, did receive the following message in my SR. I hope I can receive the beta earlier though as we have go live this wednesday...

Problem description:
Software (Operating System)

** Action Plan **

with some luck we have a new AVD package soon… official release is the 14th …but we do pressure on engineering to get it faster.As soon as I have access to the AVD package, I will share with you.. 

If you need further assistance with this request, or if you have any questions or suggestions, please feel free to contact me.

 

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