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June 28th, 2025 23:53
XPS 8950, on board GPU video died, need help
I have a 2 year Dell XPS 8950 that has been working flawlessly and the last few days we have been recording with it as a DAW. Turned on today and worked for about 3 hours just doing edits in Cubase DAW and all of a sudden the video just went away? Monitor says no signal so I suspect no video output from the 770 and (Express Video port ?) Nothing tried shutting down, unplugging the system plugging back in and starting the computer computer boots fine but no video at all. There was no updates, upgrades or changes, like I said we were working for at least 3 hours just fine then it just lost video.
Any ideas or can I put a video card in and change to HDMI video off the installed card? I'm in a bind and really need to get in to the computer and at least get the files were working on off it.
Has anyone seen this issue, I mean everything was working great and all of a sudden, no video!
Yes, I did try a 2nd monitor and it is not seeing any video as well.
I'm in Nashville and the computer shop I use is not open until Monday morning.
bradthetechnut
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June 29th, 2025 02:50
A few ideas:
davidk1952
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June 29th, 2025 10:23
@bradthetechnut
Thank you for your reply and suggestions I appreciate it.. I need to clarify the my display option is only the DP out, since the computer does not need a graphics card standard it uses the onboard in chip Graphics based on the Intel 770 GPU... So, I may try to add a GPU card card that has HDMI out and see if that works but if its in the CPU I may have to change out the CPU...
This computer is right at 2 years old and has for the 2 years worked flawlessly ... we were in doing edits on some songs and recording some vocals when the video just went out... No video output at all. I did swap my monitor out (didn't think it was the monitor but I figured I'd give it a try... miracles work sometimes but not this time.
If it is the CPU that died I"m really going to be mad, in the 50 years I have been working with computers I've never had a CPU die... and my guess it the in chip graphics may add to the over heating of the CPU causing the failure. If that is the case I'll look at the options of swapping out the CPU.
bradthetechnut
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June 30th, 2025 00:42
I'd try a GPU card. I figure it's easier and then you'll know for sure if CPU or MB is at fault.
There are a few apps that can be downloaded to keep an eye on CPU temps. I don't remember if task manager has CPU temps. Be nice if it did.
Did you buy your 8950 brand new?
davidk1952
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June 30th, 2025 02:22
@bradthetechnut Thanks for the suggestion, I am going to take it into a shop I've worked with one over the years the nice thing he has items like Gpu cards, processors and other stuff he can put in to test out and the tools to do so... I"ll be at his place at 10 in the morning. Yes I did buy the computer new in July of 2025. I spent the day getting the data off I need to work with so I'm not so pressured to get it fixed... I must say this is the first time I"ve seen a computer die like this. I'll post any results once I get them. Thanks again for your suggestions.
bradthetechnut
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June 30th, 2025 05:49
You're welcome. I hope something works out.
Element115s4
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June 30th, 2025 14:13
FYI, an Alder Lake (Intel 12th Gen) is not going to fail so this is something else.
davidk1952
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June 30th, 2025 19:57
@bradthetechnut Well I must be getting old, we got our first pc about 1982, it was the IBM desktop with floppy drives... and have been using computers since... back then an until the last few years you used a Dsub or a digital connector for Video... never had anything else until this HDMI and Display adapter stuff... I've never had a video cable fail... Never! Until now... I did not nor have I kept a spare video cable (because I have never had one fail)... until now. I was pretty embarrassed when the guy said... You have a bad video cable... So I need to look in to what a "Display Port" really is... I guess the is were we talk about teaching the old guy new tricks.... Lol Thanks for your help
davidk1952
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June 30th, 2025 19:59
@Element115s4 Thanks you can see my post I just replied on the subject... I guess you learn something new everyday!
bradthetechnut
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June 30th, 2025 21:29
@davidk1952 I'm glad all it was a cable. I didn't think to suspect it either.
Amazon Basics and Blue Rigger are both good brand names for cables.
Some years ago, I had a brand new generic audio cable not work well. Almost thought it was audio out on PC. Haven't bought generic since.
(edited)
davidk1952
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July 1st, 2025 00:10
bradthetechnut About 5 or 6 years ago I bought my first Dell with a Display Port and did a little research on it... I never had an issue with it. The cable on the first one was from Walmart and the 2nd system the XPS 8950 only had the DP and onboard graphics ( optional graphics cards were available of course) Both computers were used with the same monitor that I have had for years.
The computer is used ffor audio recording and the DAW software isn't very video intense for the most part. The Audio does not use the HDMI ports nor the onboard audio... the system has a very high end audio card that has both Digital and Optical ins and outs and typically running up to 24 or more tracks.
From what I see there are both active DP cable and passive.. in my case to the best of my knowledge my cables are passive.. I really need to do more research. The computer sits under a console in the studio and the cable runs from the back of the computer to the monitor (Samsung 1080p) it does not get moved around at all So why do these cables fail?
I know one thing, tonight I am ordering 2 more cables to have on hand in the studio in this ever comes up again... Even the guys at the computer shop could not answer the question but they said the number of system come in where it's the cable is disturbing...