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January 19th, 2025 19:47
XPS 8960, SA not Installing BIOS
Good day everyone,
I am trying to install the latest BIOS update via Dell Support Assist but after about 50 mins of installing a msg comes up saying "Something went wrong during installation and we couldn't complete it", I am not sure what to do , I have always updated my BIOS via support assist in the past, and it worked perfectly.
I also tried downloading the update to my downloads folder, but on double clicking the .exe file I am getting .... "error Driver Version Fail"
Looking forward to replies on the way forward
Thank you.
KBone
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February 14th, 2025 12:08
@RoHe
EZ PZ and successful.
For your future posts to other people in need, I've reformatted the paragraph into Steps 1-7. For less-skilled folks, it makes it easier to follow your VERY clear instructions. Thought it might be a helpful copy-n-paste you can use. Thanks for the several times you have helped me. You rock.
BIOS: Flash Drive Update
Note: The PC will turn off and restart several times during the update. Leave it entirely alone, even if it looks like it's totally off and not doing anything. When the update is complete, PC will automatically boot to your desktop.
(edited)
DELL-Nat M
Community Manager
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January 23rd, 2025 18:47
Hi everyone,
The steps below shall help mitigate the issue. As soon as new BIOS updates are available, they will be added to Dell.com/support
Current workaround:
Workaround:
Uninstall the January Windows KB update that corresponds to your system.: KB5050009, KB5050021, or KB5050009 update:
We kindly ask you to test it and provide your feedback.
Affected Platforms:
Affected Operating Systems:
Read more: BIOS Update Error or Update Gets Stuck After Windows January 2025 Update
(edited)
pdoyle35
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January 19th, 2025 22:05
Support Assist fails. MyDell fails. My new XPS 8690 PC uses UEFI, not BIOS. Not sure if that matters.
mahadellpc
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January 19th, 2025 22:37
@pdoyle35 Thank you for replying.. I'am not sure ..I am not a computer savvy, hence the reason I depend a lot on apps like Support Assist.
RealDELLfan
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January 19th, 2025 23:25
I have an XPS 8950 desktop. I have the same issue.
I have been trying for 2 days to install the new BIOS update (since 1/18/2025). The installation never finishes. The installation screen is an endless loop.
Dell...can you resolve this issue? Please?
John
RealDELLfan
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January 19th, 2025 23:30
BTW...I am also receiving the same error message: "Error Driver Version Fail"
DELL - HELP!
John
pdoyle35
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January 19th, 2025 23:50
@RealDELLfan Dell advised, and I checked the hardware through BIOS and it passed the test. Then I turned encryption off; still wouldn't install. Tech support told me many are having difficulty with this update, and Dell engineers hope to have a new BIOS update released later in January.
So I'm going to ignore this update, until they send us a new one. Don't waste your time, today. I worked on it for hours. Good evening to all!
RoHe
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January 20th, 2025 01:19
Have you tried installing the BIOS update entirely outside Windows?
Download the new BIOS .exe file (not the .rcv file) onto an empty (non-bootable) USB stick that's no larger than 8 GB and formatted FAT32.
With power fully off, plug the USB into PC and power on. Tap F12 when you see the Dell splash screen. Select Flash Update from the F12 menu. When the updater opens, select (highlight) the .exe file name on the USB stick. Confirm old and new BIOS version info (typically in top left and right boxes) and then tab to the Start button and launch the update.
The PC will turn off and restart several times during the update. Leave it entirely alone, even if it looks like it's totally off and not doing anything. When the update is complete, PC will automatically boot to your desktop.
al10453
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January 20th, 2025 01:20
unable to update BIOS from 2.12 to 2.13
Chimaera450
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January 20th, 2025 01:27
As an update to this post, I've now done the BIOS update via F12 at boot and it seems fine. So it's just the issue of it not working via Support Assist or running the .EXE within Windows. How did this ever get released? These things should be tested before they are let loose surely. I don't want to upset anyone, but it doesn't give a great deal of confidence in the software release procedure.
(edited)
RoHe
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January 20th, 2025 01:28
Dell is aware....
<Threads on this topic have been merged>
al10453
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January 20th, 2025 01:54
@Chimaera450 Yea they finally said wait a couple of days for 2.14
Michael88R
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January 20th, 2025 06:55
Hello,
I am having a similar problem with my XPS 8940 desktop. I am running BIOS version 2.24.1. Support Assist says BIOS version 2.25.0 is available. I tried to install it. My computer turns off, turns back on and then boots into Windows. Upon checking System Information, I see the BIOS is not updated. Support Assist still indicates the update is available. I tried this twice with the same result. I am wondering if something is not compatible? Maybe my PC is reading that and not installing the update? My computer is running great with Windows 11 23H2. I am avoiding 24H2 like it's the plague for now as I have software that would have issues. If anyone has a fix for my BIOS not updating issue, please let me know.
Thanks.
KBone
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January 20th, 2025 15:40
OK, comfort in knowing others are having same issue. On that note, I am NOT sure if it is OK to simply STOP this update in its tracks. It is stuck on this window, BEFORE the required reboot. I did try to CANCEL, but then saw the upper WARNING: :~(
What is the safest method to stop, restart, and wait until this problem is fixed? Thank you in advance.
mahadellpc
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January 20th, 2025 15:59
@RoHe Thank you RoHE,
I have tried and successfully installed BIOS update via USB, only difference between your post and what actually happened was computer shut down once and restarted, and shut down a second time when update was done, not several times as you indicated, the only other thing I found unusual was the date of the new version from Sys Information
BIOS Version/Date Dell Inc. 2.13.0, 12/9/2024