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June 8th, 2026 10:35
XPS 8960, unable to telephone technical support
I have a technical driver question for technical support and when I jump through all the hoops I'm advised my Premium Support contract has expired. But I know it has not and when double checking using my tag number it confirms the expiry is this November 20 2026.
How do I speak with a human to corect this issue and then get an official answer to my question?
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DELL-ChrisM2
Community Manager
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June 8th, 2026 12:00
technical driver question
* Our users out here can assist with this if you will reply with more details.
Click the blue GHN (Get Help Now) on bottom right to start a chat with Consumer Technical Support. You may request a phone number to call from the Virtual Assistant if you choose not to continue with a chat agent.
Agreed, they were incorrect.
Entering the private XPS 8960 service tag here shows =
Entering the private XPS 8960 service tag in the Dell internal tool shows =
(edited)