Unsolved
6 Posts
2
5855
October 1st, 2021 12:00
Audio update produces very slow startup
I have a xps 9500 laptop and the start up has been very fast. Recently I installed a Realtek audio update and the start up became very slow. Using a backup I returned the computer to the state before the update and the start up is again very fast.
No Events found!


sandor_otvos
11 Posts
0
October 1st, 2021 14:00
Same here!
Pepp896
1 Rookie
•
14 Posts
0
October 4th, 2021 09:00
I have the same problem, but on Dell Inspiron 15 5510.
If I install "Realtek High Definition Audio Driver" update, version 6.0.9202.1, my Windows boot up time increas from a few seconds to over a minute or two.
I can live without that update, audio is working fine (except from a small delay when it has to play a sound after few seconds of inactivity), but i'm concerned that one day this Realtek drive update will be forced by Windows Update (today, after a system image restore, it is listed in optional updates)
Pepp896
1 Rookie
•
14 Posts
0
October 4th, 2021 10:00
@Gbent @sandor_otvos can I ask you if your "Fast Startup" option was disabled in Power Options when you experienced this slow startup?
Mine is disabled, but I found some posts here in Dell Community where users complain of a long time to reboot (which does not use Fast Startup), but not for the "shutdown - power on" sequence (which uses Fast Startup, if enabled).
Pepp896
1 Rookie
•
14 Posts
0
October 4th, 2021 13:00
@sandor_otvos this confirm my suspicions: slow boot due to driver update only occurs if Fast Startup is not running (i.e. during system restart, or if Fast Startup is completely disabled in Power Options).
sandor_otvos
11 Posts
1
October 4th, 2021 13:00
Everything is in default for me, so Fast Startup is ON. Restart got very slow only after last system updates. Did not change any settings. Interestingly, if I turn off the laptop and then turn it on again, startup is fast, but if I restart, it is slow... Come on DELL!
Gbent
6 Posts
0
October 4th, 2021 23:00
It was disabled
Gbent
6 Posts
1
October 5th, 2021 00:00
I enabled fast startup and again installed the driver update. Startup from shutdown was fast, but restart was very slow. I went back to the previous version and both startup and restart were again fast.
sandor_otvos
11 Posts
2
October 8th, 2021 05:00
I have had enough of the slow system restart, so I decided to restore the system using DELL Support Assist. Unfortunately, the system restore completely failed, and Windows won't start anymore. Tried everything to get it back, but no success. I did everything properly, so I do not know what happened. What I know is however, an application (DELL Support Assist), which should help in such instances completely ruined my system, and now I will need to make a complete system reinstall which will take a lot of time! This all is because a poor driver released by the company. Thank you very much DELL, you made my day...
Gbent
6 Posts
1
October 8th, 2021 17:00
I have had a number of update disasters over the years. For that reason I always make a system backup before I install any updates. In that way, if the update fails, I can restore the system to the state right before the update. There are many fine backup programs, but I use Macrium Reflect.
DELL-Cares
Moderator
•
27.8K Posts
•
577 Points
0
October 15th, 2021 15:00
We request you to perform a System Restore to the previous date where the system was working fine and let us know the result of the same.
HoneyBadger1000
4 Posts
0
October 15th, 2021 15:00
I have just ran into this on a Vostro 5510.
I got it to boot faster after going to device manager and removing the Realtek Audio device a couple times and letting it re-install.
However, after a few reboots, the problem comes back. Obviously a driver bug of some sort, and I confirmed that removing the audio device/driver manually (and disconnecting from the internet so the driver doesn't automatically re-install) that the problem doesn't present on my unit. I have tried driver versions 6.0.9202 and 6.0.9225.
Pepp896
1 Rookie
•
14 Posts
0
October 15th, 2021 16:00
In "Device Manager", are you able to "Roll Back Driver"?
Some days ago, Windows Update forced the 6.0.9202.1 version of Realtek Audio Driver, but with a Roll Back it appears that Windows accepts the previous version and does not attempt to upgrade.
HoneyBadger1000
4 Posts
0
October 15th, 2021 17:00
Unfortunately I did a clean install of Windows 10 during initial troubleshooting, so no previous version of the driver is on the system.
What driver version are you now running that works? Maybe I can search for that version and overwrite the newer one if I can find a copy of it.
HoneyBadger1000
4 Posts
0
October 15th, 2021 17:00
I can only roll the system restore back to before the sound driver installs (this is a fresh blank install of Windows 10 Pro, as I was troubleshooting the issue to find what was causing the behavior).
As long as the audio driver is removed, the system boots at normal speed. I'd like to try a previous version of the driver, but I can't find one that works.
Pepp896
1 Rookie
•
14 Posts
1
October 16th, 2021 01:00
On my Dell Inspiron 15 5510, I'm using Realtek Audio ver. 6.0.9168.1