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October 1st, 2021 12:00

Audio update produces very slow startup

I have a xps 9500 laptop and the start up has been very fast. Recently I installed a Realtek audio update and the start up became very slow. Using a backup I returned the computer to the state before the update and the start up is again very fast.

October 1st, 2021 14:00

Same here! 

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14 Posts

October 4th, 2021 09:00

I have the same problem, but on Dell Inspiron 15 5510.

If I install "Realtek High Definition Audio Driver" update, version 6.0.9202.1, my Windows boot up time increas from a few seconds to over a minute or two.

I can live without that update, audio is working fine (except from a small delay when it has to play a sound after few seconds of inactivity), but i'm concerned that one day this Realtek drive update will be forced by Windows Update (today, after a system image restore, it is listed in optional updates)

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October 4th, 2021 10:00

@Gbent @sandor_otvos can I ask you if your "Fast Startup" option was disabled in Power Options when you experienced this slow startup?

Mine is disabled, but I found some posts here in Dell Community where users complain of a long time to reboot (which does not use Fast Startup), but not for the "shutdown - power on" sequence (which uses Fast Startup, if enabled).

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October 4th, 2021 13:00

@sandor_otvos this confirm my suspicions: slow boot due to driver update only occurs if Fast Startup is not running (i.e. during system restart, or if Fast Startup is completely disabled in Power Options).

October 4th, 2021 13:00

 

Everything is in default for me, so Fast Startup is ON. Restart got very slow only after last system updates. Did not change any settings. Interestingly, if I turn off the laptop and then turn it on again, startup is fast, but if I restart, it is slow... Come on DELL!

6 Posts

October 4th, 2021 23:00

It was disabled

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October 5th, 2021 00:00

I enabled fast startup and again installed the driver update. Startup from shutdown was fast, but restart was very slow. I went back to the previous version and both startup and restart were again fast.

October 8th, 2021 05:00

I have had enough of the slow system restart, so I decided to restore the system using DELL Support Assist. Unfortunately, the system restore completely failed, and Windows won't start anymore. Tried everything to get it back, but no success. I did everything properly, so I do not know what happened. What I know is however, an application (DELL Support Assist), which should help in such instances completely ruined my system, and now I will need to make a complete system reinstall which will take a lot of time! This all is because a poor driver released by the company. Thank you very much DELL, you made my day...

6 Posts

October 8th, 2021 17:00

I have had a number of update disasters over the years. For that reason I always make a system backup before I install any updates. In that way, if the update fails,  I can restore the system  to the state right before the update. There are many fine backup programs, but I use Macrium Reflect.

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October 15th, 2021 15:00

We request you to perform a System Restore to the previous date where the system was working fine and let us know the result of the same.

October 15th, 2021 15:00

I have just ran into this on a Vostro 5510.

I got it to boot faster after going to device manager and removing the Realtek Audio device a couple times and letting it re-install.

However, after a few reboots, the problem comes back.  Obviously a driver bug of some sort, and I confirmed that removing the audio device/driver manually (and disconnecting from the internet so the driver doesn't automatically re-install) that the problem doesn't present on my unit.  I have tried driver versions 6.0.9202 and 6.0.9225.

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October 15th, 2021 16:00

In "Device Manager", are you able to "Roll Back Driver"?

Some days ago, Windows Update forced the 6.0.9202.1 version of Realtek Audio Driver, but with a Roll Back it appears that Windows accepts the previous version and does not attempt to upgrade.

October 15th, 2021 17:00

Unfortunately I did a clean install of Windows 10 during initial troubleshooting, so no previous version of the driver is on the system.

What driver version are you now running that works?  Maybe I can search for that version and overwrite the newer one if I can find a copy of it.

October 15th, 2021 17:00

I can only roll the system restore back to before the sound driver installs (this is a fresh blank install of Windows 10 Pro, as I was troubleshooting the issue to find what was causing the behavior).

As long as the audio driver is removed, the system boots at normal speed. I'd like to try a previous version of the driver, but I can't find one that works.

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October 16th, 2021 01:00

On my Dell Inspiron 15 5510, I'm using Realtek Audio ver. 6.0.9168.1 

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