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June 12th, 2024 20:00

battery not charging

my Dell-XPS 15 laptop charging light comes on but goes off immediately when connected to power yet battery is showing plugged in from the battery icon but the battery is not charging rather its draining.

please what could be the problem?

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June 12th, 2024 20:06

Make sure the adapter LED stays on before you plug in the notebook end.  If it does not, the adapter is faulty.

If it stays on but goes out on connection to the system, there is a short somewhere inside the system.  First suspect is a bad DC jack.  If replacing that doesn't solve the problem, replace the mainboard.

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