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June 10th, 2024 20:43

Dell Inspiron XPS 13 9310 - Wifi not working after disassembly

I recently took apart a coworkers Dell Inspiron XPS 13 9310 to apply some new thermal paste due to the fans being very loud when using it.

I wore an anti-static strap, used all the right tools to open it up, using a plastic pic with a guard to ensure i did not insert it too far when opening up the housing. I disconnected the battery during the repair. The repair fixed the fan noise, but after successfully booting back up windows will not allow me to turn the wifi on and it is not detecting the network.

Under device manager it shows the network adapter as detectable and working properly. The driver and network card is made by Killer.

I opened it back up making sure I had not damaged the antenna, network card, or anything else in that area and I had not. Other troubleshooting steps I have done:

  • Restarted the PC

  • Ran windows diagnostic on the wifi (said the wifi is not turned on, but when I hit the switch to turn it on it just immediately turns it back off).

  • Reset the network settings.

  • Tried restarting windows with only the necessary processes.

  • Tried both updating and using on drivers for the card.

For some reason the option to restore to a previous restore point of windows it not available. Complete factory reset is a last resort. What am I missing here? It seems like a software or setting issue, but happened right after taking it apart and disconnecting the battery.

Things I tried the second day: 

Bit of an update for new things I have tried:

  1. Tried enabling and disabling in device mangager

  2. Tried uninstalling and restarting, it did detect the device and it was visible after restart but still not allowing me to switch on wifi.

  3. I deleted and redownloaded the driver from dells website for that specific make/model.

  4. Updated to latest version of Windows 11 and most current bios update provided by Dell.

  5. Turned the WLAN controller from manual to automatically on.

  6. Restarted the PC with all non-essential services turned off to make sure nothing software related was bugging it.

​However, under wifi I still am unable to turn on the wifi. Im at my wits end here... what am I missing? 

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June 11th, 2024 06:35

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

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June 12th, 2024 22:29

Bumping this up in case anyone is around tonight.

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