Dell Support Problems Please Help!
We purchased a high end Dell XPS 13 APril 2019 for my son to use on his fall semester for about $1300. It sat until August when he went off to school when he began to use it. About 3 months ago my son noticed that it had a slight ghosting on the screen when he was using and some of the colors looked off, but he did not report it to me.
We have contacted tech support over 8 times now so far we have been; given a fake Service Request Number, hung up on, put on hold indefinitely, been told we would receive a callback that never comes. They just tell us it is out of warranty and they cannot help us.
I feel that this type of issue should be covered under warranty for such an expensive machine because:
We have owned it for such a short period of time
It was really only used for about 6 months before it started exhibiting this issue
This is obviously a manufacturing defect, not wear and tear so we would really appreciate a grace period on the warranty
We cannot file for an unresolved case because they wont give us a real Service Request number! Thats right a service rep gave us a fake Service Request Number!
Is there someone out there from dell that is listening that can help me???