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Kishore M P

updated

2 months ago

KM

Kishore M P

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August 9th, 2026 21:03

Dell xps 13 9305 2 amber 4 white issue.!

Shutdown suddenly displaying 'device ran into some problem' now no display when trying to power on tho keyboard backlight litup. Tried power flush, nothing worked. What should I do.?

  • ejn63

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    Posted August 10th, 2026 00:08

    2,4 is a memory error -- and the memory in this model is not replaceable as it is hard soldered.

    It's likely you'll find the cost of a replacement board near or more than what the system is worth.

  • anne_droid

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    Posted August 10th, 2026 11:12

    Hi

    There is a remote chance that it may be an M-BIST problem.

    Initially dis-connect the battery and do a hard reset.

    Try....

    With the laptop completely off, hold M + Power:

    • If the same 2 amber + 4 white pattern appears, it confirms the 9305’s M-BIST unrecoverable SPI/system-board fault.

    • If M-BIST passes but normal startup gives the code, the embedded RAM or motherboard memory circuitry is likely failing.

    So the likely outcome is either spend money on a repair, or buy a refurb/replacement.

    OR as @ejn63 states, the truth is, it is BER (Beyond Econimic Repair).

     

      Kind Regards  

                                         

      anne_droid

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