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1 Rookie

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3 Posts

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January 18th, 2025 20:31

Dual Monitor Resolution Problem

I cannot get both monitors to run at native resolution. The second one runs at 1280x800 (or lower) only. If only one monitor is connected, both are capable of 2560x1440 (monitors themselves are ok), but the second one connected only goes up to 1280x800. I have a third party dock which had no problem running two 24 inch HP monitors at 1920x1080 on this same laptop. 

Any advice?

10 Elder

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26.6K Posts

January 18th, 2025 20:39

You need a Thunderbolt dock to run two monitors at that resolution -- the one you have is bandwidth limited by the USB connection.

1 Rookie

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3 Posts

January 18th, 2025 20:34

The hardware involved is:

XPS 13 9310 and two S2725DS monitors. The dock is Hiearcool UCN3322.

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