Extremely Frustrated with Repair Depot

I Sent my laptop in for repair several weeks ago.  It was supposed to be back in a few days.  The website says that they are waiting for some input for me.  However, I've called and given them permission to wipe the drive.  Additionally, I've called 8 times now and each time I get the same answer:  "Due to an error with our systems we're not getting any information on the status of any customers repairs from the dell repair depot, you'll have to call back".  Each time I've elevated the matter to a supervisor who is never available at the time of my call and am told that I will receive a call back in 2 to 4 hours.  Not once have I ever received a phone call back.

There are not other phone numbers to call.  Does anyone have any suggestions on other avenues I can try to get Dell's attention?  I should have bought the laptop through Microsoft and then at least I could have gotten support!