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January 9th, 2024 09:11

Fingerprint reader not working at start up

Hello,

I have an XPS 13 9315 and have some issues with the fingerprint reader. It used to work great until I had to completely reset my computer when it started not working and creating critical issues with my computer. Since the reset, I have not been able to use the fingerprint reader when turning on my computer, I have to use my PIN. However, I can use the fingerprint reader when my computer turns back on from sleep mode. Any idea how I can make it work when I turn the computer back on?

Thank you very much for your help.

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