Keyboard backlight only working when I'm using the trackpad?

Question

Hi all.

I'm using a brand-new XPS 13 9365 2-in-1. I've been having an issue where the keyboard backlight only works while I am using the trackpad. The second I take my finger off of the trackpad, the backlight turns off. It does not turn on at all when I type.

Things I've already tried without success:

Updating BIOS
Updating the driver
Installing the Dell Feature Expansion Pack and altering the backlight settings. (When I changed them and selected "Apply," it would just return the settings to what they were when I opened the settings window)
Turning the Backlight on and off again using FN+F10
Opening the Mobility Center to change the options.

computer problem haver · Accepted Answer

Looks like I was able to use the Dell Command | Configure utility to fix the problem! For those wondering, this is what I did: I opened the utility, then sorted the functions by "name." I scrolled down to the functions starting with "k." Then I clicked the "edit" button at the top, and for the "kbdbacklighttimeoutac" and "kbdbacklighttimeoutatt" changed each setting to "5 seconds."

Once done, I clicked "validate," and then "EXPORT .EXE." Once I did that, I located and ran the executable file. The first time I attempted to run the file, Windows Defender blocked it from running. When it did, it gave me a pop-up in the lower right hand corner notifying me, which I clicked. I added the ".exe" to the exceptions list, and ran it again. Then everything was resolved.

Thank you to dell-robert p for your help with this issue.

robert p · Answer

Hi computer problem haver,

Thanks for posting. Apologies that your system is not performing as expected.

Here is some information from the Dell Knowledge base you may find helpful:

How to resolve LED issues with your Backlit Keyboard using the latest Dell Utility

Please send me a Private Message and provide your system service tag number
as well as your name, address, phone number and email address for further support
assistance if it is needed.

computer problem haver · Answer

Hi dell-robert p,

Thank you for your reply. I've previously tried the "Recommended Solution" listed there, as well as many of the previous solutions (such as attempting to use the QuickSet utility and the Windows Mobility Center). I will try the Dell Command | Configure and report back.

Thanks again.

XPS

Keyboard backlight only working when I'm using the trackpad?

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