Benedict Ong

updated

1 month ago

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Benedict Ong

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5 Posts

29 Points

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August 6th, 2026 15:29

Not able to turn on new XPS 13 (2026) DX13260 laptop

Hi, I just bought and received this new XPS 13 DX13260 laptop 2.5 weeks ago. Initially, the laptop runs well. Suddenly, I cannot turn on my laptop despite the battery was charged. It resolved after I long press and hold the power button for 60 seconds. I wonder what is the problem as it is new laptop and still within 30 days return period. Would this problem be permanent/severe or is it related to battery? Should I return the laptop? Thank you.