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January 21st, 2020 17:00
Possible Graphics Card issue with XPS 9570
Months ago back in June or July I started to have issues with my XPS 9570 where I would open a video in the Windows Movies and TV application and sometimes it would work fine but other times it would open the file but it wouldn't play and any music or other videos I had playing would glitch out. It would also occasionally happen with Windows Grove music when I opened an audio file. Fast forward to now and both Movies and TV and Groove music glitch out every time I open a video or audio file with them. Over the past month or 2 I have also noticed when using Adobe Premiere pro cc that premiere has started to use the integrated card more than the dedicated GPU even with CUDA acceleration turned on in the premiere project settings and premiere set to use the 1050ti in the Nvidia control panel. Sometimes when playing back footage on the timeline the video in the program monitor will glitch a bit as well. I have tried everything I can think of to solve it and nothing seems to work. I have updated and rolled back drivers for both the integrated and dedicated GPUs, updated and downgraded the bios and completely reinstalled Windows with no luck.
Here are some video examples I uploaded of the problems I'm having:
bornfrompain
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April 21st, 2020 18:00
I am having this same exact issue with groove and premiere but on my XPS 15 9575. After even resetting windows on my device, the problem still persists. I need a solution as soon as possible