Start a Conversation


Go to Solution

1 Rookie


25 Posts


June 2nd, 2024 19:09

question about drivers listed for XPS 13 Plus 9320 vs This Device

In the Drivers & Downloads area of the Dell support web site, I selected Windows 11 and Category of Video. In the XPS 13 Plus 9320 tab, I see two downloads available: Intel Iris Xe Graphics Driver and Intel Graphics Command Center Application with release date of August 16, 2023 and another one with a release date of January 19, 2024. In the This Device tab (with my service tag), I see one driver download with the release date of August 16, 2023. Does this mean that my device is missing the newest version of the device driver or is the newest version not applicable to my laptop?

When I run SupportAssist, it shows that all drivers are up-to-date.

My laptop is crashing from time to time.

When I ran WinDbg on the dump file, I saw the following which I guess means that there is something wrong with my Integrated Graphics Driver (video driver category):

MODULE_NAME: igdkmdn64PROCESS_NAME:  SystemFAILURE_BUCKET_ID:  0x9F_3_IMAGE_igdkmdn64.sysFAILURE_ID_HASH:  {2a3b72c5-1705-3fd4-11d3-9bc824c185b0}

5 Practitioner


5.6K Posts

June 3rd, 2024 03:46

Drivers for this device tab were narrowed to your specific system.  Drivers for XPS model 9320 are including drivers for your system and drivers for others with different motherboard options and different components.

You still can download and extract the driver you wanted.  Then, go to Device Manager and select the driver you want to update.  Browse and point to the extracted driver folder and let the Windows operating system to decide.  Either it will update the selected driver or you will see a message that your current driver is up to date.

For whatever reason, you can choose rollback driver at anytime to select the driver that gives your system the better performance.

No Events found!