Speakerphone SP3022 stopped working with macOS

Question

Hello,

I'm a macOS user.

I use the SP3022 as a default device for audio input and output.

Out of a sudden, the device stopped working in my M1 Pro Macbook. It was working fine a couple days ago. There were no OS updates.

The Speakerphone is wirking fine on my M1 mac mini with the same OS version, so it doesn't seems to be an OS related issue.

I tried different USB ports. No changes.

The device can't even start working. No lights turn on. Nothing happens.

Can anyone provide some assistance or troubleshooting tecnhiques.

John harper · Answer

Unplug any headphones or external speakers.

On your Mac, choose Apple menu > System Settings, then click Sound in the sidebar. (You may need to scroll down.)

Click Output on the right. Make sure [Mac model] Speakers is selected, the “Output volume” slider is not all the way to the left and the Mute tick box is not selected.

dellandlenovouser · Answer

I'm having the same issue and I've seen it on multiple MacOS devices all on 13.1 or newer. Currently on 13.2.1 and it's not working, same behavior.

green058 · Answer

@oscarnogueira @dellandlenovouser have you had any luck?

I ran into the same issue, I heard that Teams was recently updated to work with the M1 Pro platform more natively, and the theory is that is what made the SP3022 no longer work.

dellandlenovouser · Answer

Mind sharing what you saw? Teams was optimized for Apple Silicon last fall, but I haven't seen anything related to improving it for M1 Pro. Also, the device is not working on the Mac platform itself, not just with Teams or another specific app.

EduardoC1 · Answer

Hello,

Any new developments here? I have the same problem on an M1 running 13.1. Worked fine two days ago, today it stopped working. A reboot gets it working for regular audio/music but as soon as Teams is launched, the app itself hangs, won't join the meeting and buttons on the SP3022 do not respond. Speaker used to work fine via monitor USB-c hub, also tried direct usb-c but no luck. And of course the speaker works fine on a Windows laptop.

Appreciate any assistance

-E

EduardoC1 · Answer

Update:  Speaker works fine on M1 when using Webex.  The problem is with Teams.  Privacy & Security settings are in order.

oscarnogueira · Answer

So far no updates.

The problem persists and, as stated by other users, it only happens when you open MS Teams. Every other app (Zoom , WebEx, Meet...) works fine. Funny thing is that this device was designed to work "better" with MS Team. I posted recently in the MS Teams support forum.

M0053r · Answer

Any news? I have the same problem with an M1 Pro Mac.

oscarnogueira · Answer

Just an update on the subject:

I've been using the SP3022 speakerphone with Microsoft Teams and has been working fine.

The problem, as expected, seemed to be related to MS Teams version.

I'm running the "New Teams" version 23247.708.2378.3114 .

Best regards,

oscarnogueira · Answer

@M0053r​  I've been using the SP3022 speakerphone with Microsoft Teams and has been working fine. The problem, as expected, seemed to be related to MS Teams version. I'm running the 'New Teams' version 23247.708.2378.3114 . Best regards,

Kakkoth · Answer

Does this speakerphone work fine with Zoom meetings ?

XPS

Speakerphone SP3022 stopped working with macOS

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