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WD15 Dock problems w/XPS 15 7590
Hello everyone! I have been experiencing a lot of problems with my Dell WD15 docking station. Lately when I have tried to connect my XPS 15 7590 to it, I will receive two notifications from Windows: one telling me that I need to download Dell Command | Update and another telling me that my charger is slow. When I check the BIOS to see what the reported charger wattage is, it reports 60 W despite me having a 180 W brick connected to the docking station; it normally reports 130 W. I also cannot get any video output out of the dock. The firmware is up to date as I tried running the update utility and the dock version matched the updated version. I should also mention that I tried connecting the 180 W brick to a different Dell laptop (an Inspiron 15R 5521) with the same connector and the BIOS on that laptop reported 210 W, so I don't think the brick is faulty. Any ideas on how to fix the problem?
Here's my system specs:
PC: Dell XPS 15 7590
CPU: Intel Core i7-9750h 6c/12t
RAM: 16 GB Crucial DDR4-2666 dual-channel
GPU: Nvidia GeForce GTX 1650 4 GB (mobile)
SSD: EDILOCA EN605 512 GB PCIe 3.0
" 1080p matte LCD (non-touch)
Battery: Original 86 Wh
Chargers: original 130 W directly to laptop, 180 W with dock
jak_2456
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October 13th, 2024 14:29
The dock seems to be working fine now. It must have been some weird glitch. Thanks for the help though!
(edited)
ejn63
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October 12th, 2024 15:29
If two systems are failing to report the adapter correctly (presuming you mean 130W, not 180) -- one over and one under the actual rating, the adapter is the first suspect.
jak_2456
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October 12th, 2024 19:07
I should also note that Dell docking stations will reserve a portion of the adapter's power for themselves. The dock is supposed to report 130 W with the 180 W adapter.
ejn63
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October 12th, 2024 19:10
Does the system recognize and function correctly with the adapter directly connected?