XPS 13 Plus 9320 — Camera completely broken after Windows Update KB5086672 (April 1, 2026)

Hi

This is probably nothing new............

Thank you for the quick response and the instructions. I followed all the steps you suggested, but the issue is still not resolved.

What I tried:

• When I removed the drivers and rebooted, Windows kept reinstalling them automatically. I had to disable the internet connection to prevent this.
• Once I successfully kept the drivers removed, I installed the Intel 2D Imaging MCU Visual Sensing Controller Driver, then restarted — but the camera still didn't work.
• I also tried resetting the camera through the app settings, with no success.

Current status:

In Device Manager, two devices now show an exclamation mark (⚠️):

• Camera sensor OV01a
• Intel(R) Visual Sensing Controller Device

I don't believe this is a hardware issue. Is there anything else I can try to fix this?

this is all I see in the device manager

Contact Dell GHN (Get Help Now) chat technical support Monday through Friday. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them so that they can verify the ownership and warranty status. This will also generate a unique Technical Support case for your unique Service Tag. If already out of warranty, click here for the Dell out of warranty offerings.

Please refer to the following articles:

Resolving the We cannot find your camera, 0xA00F4244 error

Dell Laptop Camera Not Working

The issue is typically caused by Windows update incorrectly installing the camera drivers. You will likely need to reinstall the mipi camera suite of drivers in order listed in step 4 of the 2nd article. You can also refer to this thread here as it should be the same issue. 

Hi

On a Dell, the Intel Visual Sensing Controller is a built-in Intel camera/sensor controller used for presence and proximity features like Wake on Approach, Walk Away Lock, and No Lock on Presence. It is usually part of Dell’s camera/sensor package rather than a separate device you need to use directly.

• It is generally normal on supported Dell models.

• If there is a warning icon, installing Dell’s camera/chipset-related driver package often resolves it.

• Dell lists it alongside the Intel 2D Imaging and Intel MCU camera components in the same driver package.

The solution is something I cannot see, a tad more complicated than I can help with.

Let me check mine and get back to you.

Do you happen to have your UEFI-Capsule-Updates OFF in BIOS? Like to avoid whole-machine BIOS-Firmware updates from applying themselves during casual use of Windows-Updates.

Reason I ask is because I've recently noticed that Dell is publishing their Samsung-OEM NVMe-SSD firmware updates inside here also (and I'm guessing there might be other devices supported).

I suppose that is correct, as OEM SSDs are NOT supported by Samsung Magician. So apparently treated like any other "exclusively Dell supplied" hardware device when it comes to firmware upgrades ... it just kinda caught me off-guard. It was queued-up in to the UEFI-PreBoot-Env for application on next reboot. Finally, I strangely saw no record of it in Windows Update History.

I am experiencing a complete camera failure on my Dell XPS 13 Plus 9320 after the automatic installation of Windows Update KB5086672 on April 1, 2026.

OK, I checked.

So, was Windows Update KB5086672 really auto-installed?

On mine, it says "You're Up To Date"

and  Windows Update KB5086672 (26200.8117) is an ! Optional Update just below.

I've learned not to install those or any that say Preview. I wait for final release version and let Windows-Update do it when it feels the machine in question is ready for it.

My camera still works fine. My Device Manager is "clean" with no errors. My 3 camera entries are named the same as yours.

My BIOS-Firmware is kinda old on this one at v2.0.0 (2-6-2023) but I think I'm good for now ... I soft-bricked a XPS15-9520 the other day so I'm a bit leery lately.  Laptop is rock-solid stable and working.

SecureBoot is ON. So is VBS (Memory Integrity) as a bit of testing it out. No BDE

UEFI Capsules are OFF in BIOS.

As for your problem, I would try the usual thing ... as it can't get much worse ...

Delete the Camera entries from Device Manager. Reboot and let them re-detect and PnP. Windows-11 should fetch a working driver from local driver-cache or online Microsoft/Intel repository.

@DELL-Daniel V​ The problem with your suggestion is that I tried all the steps and with no success. The real issue is that the windows update happened automatically and I had no control over it. The laptop turned off and started the updated with me having zero control over it. There must be another way to solve this that actually works

Yes, I also encountered such a problem.

I bought Dell's xps 13 plus 9320 in 2022, but Dell did not want to solve the meaning that the camera was not available.

There was a problem for the product, the driver is incompatible. The problem that has been left behind.

The computer we bought is like garbage. The products sold to us are defective. I was about to complain.

Once the windows is updated, the Dell product will no longer be used. I was very disappointed with the expensive equipment here.

The customer service did not solve the problem. I have been calling for premium support, but in my opinion, there is no solution.

Thank you to everyone. I feel at this point I have no more option and I should probably wait for a support from DELL directly.

This is a community forum, and a Dell Rep. already posted in your thread. What exactly are you wanting for? Do you have a Dell Extended Warranty Contract or something similar?

So, since my Camera is still working on my XPS-13 (9320) Plus

and my Device-Manager is clean, I've decided to do this for now:

- Staying on BIOS v2.0.0 (2-6-2023) for now

- In BIOS: UEFI Capsules Updates are OFF (should stop any future Firmware Updates from Windows-Update)

- SecureBoot is ON.

Observations:

Windows-11 Pro (64 bit) v25H2

Windows-Update says my system is "Up-To-Date".

VBS is Enabled (and seems to have little-to-no effect on general performance)

There is no BitLocker (BDE) on this system

SecureBoot CA-2023 Evaluation:

Reporting Script (read-only) reveals no major problems. 

- There is a full-set of CA-2023 in Current DB (the DB the computer actually uses to boot)

Reads like some of my other computers without a recent BIOS loaded

- Script lists "Do Nothing - Let Windows Sort it Out" as an option

Good enough to let it slide and wait for next phase later this year.

We downloaded the latest drivers from Dell's official website and updated Windows through Dell's Support Assistant. My understanding is that this was released after being tested by Dell. However, the camera is not working properly after the update.

For users also experiencing the same issue, we encourage you to click on the "I have this problem too" button on the OPs post. 

This will greatly help us escalate issues. When it comes to this particular camera error, please follow the steps in this article. If issues remain, please contact Support for additional guidance. You may also use the SupportAssist app to perform a dedicated hardware diagnostic test on the camera:

Open SupportAssist > Click on Support > Click on Test My Hardware > Run a test on the integrated webcam

If any errors are found, the app should aid in creating a case or connecting you to an agent. Should the test pass, then a hardware issue may not have been found. Attempt uninstalling camera drivers and reinstalling the intel chipset suite in the linked article. Worse comes to worse, then a Windows reinstallation may be needed.