Re: Alienware M17X R4 Charging Issue?
You said, "if I turn the laptop off it will continue to charge as the alien head changes color, and it will boot up fine.".
So it is charging which is contrary to your statement here, "should the laptop charge regardless whilst it's off.".
Do not turn the system off when on battery only. Use the system on battery only, but plug the AC adapter back into the system before powering off.
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Run the PC pre-Windows diagnostics
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