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Battery Not Charging

I just bought a manufacturer refurbished Alienware 13 laptop. However, it doesn't seem to be able to charge. When I plug it in, it says that it's plugged in and charging, but the charge never goes up. It's stayed at 1% for hours and hours, even though it says it's charging. How do I get it to actually charge? This laptop is new and I don't think that battery should need to be replaced...

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