Moderator
Moderator

RE: BRAND NEW Alienware X51 R2 Black Screen

There might be a problem with some windows files, I will recommend you to follow this instructions:

 

  • While being on the Black Screen with the cursor only Press CTRL+ALT+DELETE
  • Open Task Manager and click on File and “Run New Task”
  • Open MSCONFIG and choose to restart on Safe Mode
  • On Safe Mode, go to Control Panel, go to Programs and Features and Uninstall the “Registry Optimizer”, “PC Optimizer”  or similar.
  • Check an option from the Uninstaller to Remove all Software Data (It is in small letters)
  • Open the registry editor and remove corrupted registry values.
  • Open Regedit
  • Open Registry Editor Screen
  • Find the following registry values and remove them:
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\[RANDOM CHARACTERS].exe
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “CertificateRevocation” =Random
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\run\Random.exe

 

Please let me know if those steps help you fixing the problem.

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
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