tommyrog
1 Nickel

Re: NO HELP FROM SUPPORT

1st case was HDMI cant discover my SAMSUNG monitor, which I have later solved by myself.

en.community.dell.com/.../20202747.aspx (so I published solution for everybody).

2nd case is hardware now. When you plug in HDMI cable everything is fine, but if only you touch this, it may lose signal for a while, it just doesnt fit well the HDMI socket as it does in the SAMSUNG monitor. Tried 2 cables, tried to reverse the cable .

My service tag <ADMIN NOTE: Service tag removed per privacy policy>

Finally, I was put through to Alienware helpdesk by sales team (thank you) and we've almost set a technician visit next week. Computer works fine, except this HDMI connector.

Thank you for your help in advance.

I was filling very disappointed when trying to give a call so many times and only waiting on the line, but nobody pick ups.

Is there any number to get directly to Alienware Helpdesk, or use the express service tag? In other case I had to tell the story 2 times.

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