RococoJo
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'COM Surrogate is not responding' Alienware M17X-R4 (Tag removed)

Hi,

I received an Alienware M17X with Windows 7 as a replacement for a previously faulty device. However, since delivery of this device I've been experiencing a problem. When I am viewing documents/photos in the picture viewer, it crashes, greys out and shows the following error message:
"COM Surrogate has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you is a solution is available"

I then have no option but to click 'close program'. This happens almost every time I try to view a file and has been like this since the product was delivered to me and as such I'm unable to view my files in a practical manner. I updated all my Alienware drivers through the dell website, in case it was a problem with outdated software but unfortunately this has not fixed the problem. It may also be worthwhile to mention that this problem happens quicker and more regularly when I am viewing higher resolution images in the viewer (for example folders of images from my digital camera). I contacted Dell multiple times but have simply told me to format which has not resolved the problem, the laptop was a fresh install upon delivery and is a fresh install now and still has the error. Since the error results from viewing images I suspect the issue could possibly be caused by bad hardware/drivers possibly the graphics card but I couldn't be sure. I also emailed technical support but the person who mailed me back was not very helpful or friendly, and claimed it was a software issue and I should contact Microsoft. They claimed I am only covered by Hardware support. I was really shocked to receive such a response being that the laptop is only 1 month old, and I am also covered by the <legalistic jargon removed>. I believe that Dell have a responsibility to repair/replace the faulty device so whether or not the support provided with my laptop covers only hardware is irrelevent. The device was delivered to me with this fault and as such I'd like to find a way to resolve it.I searched the Dell website for this error and found the following document:
http://bit.ly/Wj7j3K

This document lists the workaround for this error as, "This message is routine and does not affect the stability of the appliance.". This implies Dell is aware of this error. However, in my case, is does affect the stability of the device as it results in the picture viewer closing down. Here is the error information as appears in the window action center:
DescriptionFaulting Application Path: C:\Windows\System32\dllhost.exeProblem signature
Problem Event Name: APPCRASH
Application Name: DllHost.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bca54
Fault Module Name: igdumd64.dll
Fault Module Version: 8.15.10.2653
Fault Module Timestamp: 4f3aac44
Exception Code: c0000005
Exception Offset: 000000000030eb06
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: c8b9
Additional Information 2: c8b96ff6893ae8f830bef5617147f677
Additional Information 3: cf24
Additional Information 4: cf24af74439d885bfbc815e02ed9586aExtra information about the problem
Bucket ID: 57490895

Since it's obvious that for now Dell are not going to help to rectify this problem with my laptop I'd like to try to fix the error myself before requesting a return/replacement of this device. I was wondering if anybody had a similar issue and managed to resolve it or have any advice as to how I could potentially fix it and prevent this error so I may use my device as intended. Thank you for taking the time to read my question.  Here's the windows action center listing the error, as you can see it occurs very regularly.

5165.surrogate.jpg
 
Here's the detailed info of the error
1134.surrogate2.jpg
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